Yván Zegarra
@yvnzegarra
Content Moderator at Teleperformance enforcing platform safety and community guidelines.
SpainWhat I'm looking for
At Teleperformance, I audit user-generated content and enforce platform safety and community guidelines while meeting strict SLAs.
At Acción Global, I supervised operational teams handling financial collections for the Brazilian market. I analyzed performance and recovery data using Excel and Power BI.
I also led onboarding and ongoing training for new recruits at Acción Global, supporting operational compliance and service quality.
At Playtech Live, I moved from Live Presenter to Corporate Trainer, designing and delivering training modules for incoming international staff.
Experience
Work history, roles, and key accomplishments
Enforced platform safety and community guidelines by auditing high-volume user-generated content. Evaluated complex data patterns to ensure compliance and maintain high accuracy under strict SLAs.
Collections Supervisor & Operations Coordinator
Acción Global
Jan 2025 - Dec 2025 (11 months)
Supervised cross-functional operational teams managing financial collections for the Brazilian market in native-level Portuguese. Conducted data analysis using Excel and Power BI to track performance metrics and led onboarding and training programs for new recruits.
Delivered cross-channel customer support for international users, resolving complex account and service issues in English and Spanish. Utilized internal CRM tools to log interactions and contribute to process improvement.
Promoted to Corporate Trainer after delivering top-tier performance as a Live Presenter. Designed and executed training modules for incoming international staff, ensuring operational readiness and brand consistency.
Education
Degrees, certifications, and relevant coursework
Saco Oliveros High School
Secondary Education Diploma, General Studies
Completed secondary education, earning a diploma in 2017.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
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