GAGerald Aton
@geraldaton
Experienced Quality Analyst and Content Moderator with a tech focus.
PhilippinesWhat I'm looking for
I am an experienced Quality Analyst and Content Moderator specializing in Trust & Safety, with a solid background in customer support and operations. My current studies in agentic AI and automation development reflect my commitment to leveraging technology for scalable solutions. I excel in using Google Sheets and Excel, and I am proficient in Google Apps Script with HTML and JavaScript, which allows me to visualize data effectively using Looker Studio.
In my role as a Quality Control Operator at Cybertexex, I ensure that products consistently meet internal quality standards through meticulous inspections and testing. My previous experience at ECE Enterprises involved providing customer support for the Albert Financial App, where I managed sensitive inquiries and resolved issues related to account access and app functionality. I have a proven track record of maintaining operational efficiency and compliance while collaborating with cross-functional teams.
Experience
Work history, roles, and key accomplishments
Quality Control Operator
Cybertexex
Jan 2025 - Present (4 months)
Ensured products consistently met internal quality standards and client specifications through detailed inspections and testing procedures. Identified and reported defects, contributing to continuous improvement initiatives and reducing production errors.
Customer Support/Content Moderator
ECEEnterprises
Jan 2023 - Jan 2025 (2 years)
Provided text and email-based support for Albert app users, resolving inquiries related to account access, app functionality, and general troubleshooting. Handled sensitive customer concerns including fraud investigations, billing disputes, failed transactions, and escalations with speed and accuracy.
Quality Analyst/Content Moderator
Wipro Philippines
Jan 2019 - Jan 2023 (4 years)
Reviewed and evaluated user-generated content to ensure compliance with Google’s community guidelines and legal standards across various platforms. Conducted quality audits and provided feedback to moderation teams, improving accuracy and consistency in high-volume review environments.
Education
Degrees, certifications, and relevant coursework
Pamantasan ng Lungsod ng Muntinlupa
Bachelor of Science, Criminology
Studied criminology at Pamantasan ng Lungsod ng Muntinlupa, focusing on criminal justice principles. Completed the program from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Interested in hiring Gerald?
You can contact Gerald and 90k+ other talented remote workers on Himalayas.
Message GeraldFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
