Khattlene Joy Guanlao
@khattlenejoyguanlao
Dedicated customer service representative with quality assurance expertise.
PhilippinesWhat I'm looking for
I am a committed customer service representative with a strong background in quality assurance. My experience includes interacting with customers to address their concerns, performing routine quality checks, and managing customer feedback to enhance service delivery. I pride myself on being detail-oriented and ensuring that every customer interaction is handled with care and professionalism.
In my previous role, I effectively managed customer inquiries across various channels, including phone, email, and social media. I have developed skills in analyzing customer feedback and turning it into actionable insights that can improve company processes. My goal is to maintain a clean and organized workspace while adhering to safety and hygiene protocols, ensuring that I contribute positively to the company's environment.
Experience
Work history, roles, and key accomplishments
Quality Assurance
Trener
Inspected bags for defects such as poor sealing, incorrect dimensions, printing errors, or contamination. Performed routine quality checks using measuring tools, visual inspections, and standardized testing methods.
Customer Handling
Trener
Interacted with customers, noted and solved their complaints via phone calls, emails and other channels. Managed calls and analyzed feedback from customers to generate meaningful data.
Social Media Management
Trener
Managed publishing, created images, replied to comments, and designed materials used on social media platforms. Handled Facebook, Instagram, and other social media platforms.
Customer Service Representative
Universal Access and System Solution
Nov 2022 - Present (2 years 7 months)
Responded promptly to customer inquiries via phone, email, chat, or in person. Handled customer complaints, provided appropriate solutions, and followed up to ensure resolution.
Education
Degrees, certifications, and relevant coursework
EASTERN PORAC NATIONAL HIGH SCHOOL
High School Diploma, General Studies
Completed secondary education, gaining foundational knowledge across various subjects.
SKILL POWER INSTITUTE
Certificate, Information Communication Technology
Completed a program in Information Communication Technology, developing skills in various aspects of IT.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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