Khattlene Joy Guanlao - Quality Assurance - Trener | Himalayas
KG
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Khattlene Joy Guanlao

@khattlenejoyguanlao

Dedicated customer service representative with quality assurance expertise.

Philippines

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a committed customer service representative with a strong background in quality assurance. My experience includes interacting with customers to address their concerns, performing routine quality checks, and managing customer feedback to enhance service delivery. I pride myself on being detail-oriented and ensuring that every customer interaction is handled with care and professionalism.

In my previous role, I effectively managed customer inquiries across various channels, including phone, email, and social media. I have developed skills in analyzing customer feedback and turning it into actionable insights that can improve company processes. My goal is to maintain a clean and organized workspace while adhering to safety and hygiene protocols, ensuring that I contribute positively to the company's environment.

Experience

Work history, roles, and key accomplishments

TR

Quality Assurance

Trener

Inspected bags for defects such as poor sealing, incorrect dimensions, printing errors, or contamination. Performed routine quality checks using measuring tools, visual inspections, and standardized testing methods.

US

Customer Service Representative

Universal Access and System Solution

Nov 2022 - Present (2 years 7 months)

Responded promptly to customer inquiries via phone, email, chat, or in person. Handled customer complaints, provided appropriate solutions, and followed up to ensure resolution.

Education

Degrees, certifications, and relevant coursework

ES

EASTERN PORAC NATIONAL HIGH SCHOOL

High School Diploma, General Studies

Completed secondary education, gaining foundational knowledge across various subjects.

SI

SKILL POWER INSTITUTE

Certificate, Information Communication Technology

Completed a program in Information Communication Technology, developing skills in various aspects of IT.

Tech stack

Software and tools used professionally

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