Open to opportunities

Eric Russel Gonzales Estabillo

@ericrusselgonzaleses

Message

Adaptable individual eager to grow in a fast-paced environment.

Philippines

Message

What I'm looking for

I am looking for a role that offers growth opportunities and allows me to utilize my customer service skills.

I am an adaptable individual with a strong desire to learn and grow within a dynamic company. My experience spans various roles, including sales, customer support, and supervisory positions, where I have honed my skills in customer service, teamwork, and effective communication.

Throughout my career, I have demonstrated my ability to manage bookings, handle customer inquiries, and ensure smooth operations in fast-paced environments. My previous roles have equipped me with critical thinking and time management skills, allowing me to excel in both team settings and independent tasks.

Experience

Work history, roles, and key accomplishments

Sales Representative

Foundever Phil.

May 2022 - Present (3 years 2 months)

Managed bookings and handled customer inquiries, ensuring a smooth reservation process for clients. Contributed to efficient operations by meticulously organizing schedules and addressing customer needs promptly.

Customer Service Inquiry Resolution Customer Relationship Management Communication

Factory Worker

Grobest Feeds Phil.

Jan 2021 - Present (4 years 6 months)

Operated machinery and fed products into the production line, ensuring efficient manufacturing processes. Performed sorting, packing, quality control, and maintained work areas according to health and safety procedures.

Machine Operation Quality Control Safety Procedures

Chat Support Representative

Sutherland Global Phil.

Sep 2019 - Present (5 years 10 months)

Managed and resolved customer complaints, ensuring high levels of customer satisfaction. Identified and escalated complex issues to supervisors, and researched required information using available resources.

Customer Support Customer Escalation Research Communication

Sales Agent (Monde Nissin)

Garbes Olalia Trading Corp.

Feb 2018 - Present (7 years 5 months)

Sold products and services using solid arguments to prospective customers, achieving sales targets. Performed cost-benefit analysis for existing and potential customers, and maintained positive business relationships to ensure future sales.

Sales Customer Acquisition Cost Benefit Analysis Relationship Management Product Promotion

Food Department Supervisor

Waltermart Inc.

Mar 2015 - Present (10 years 4 months)

Oversaw the daily operations of the food section, ensuring efficiency, quality, and customer satisfaction. Managed staff, controlled inventory, ensured food safety, and provided excellent customer service.

Team Management Inventory Control Food Safety Customer Service Operations Management