Open to opportunities

Jayson - RET CEBU

@jaysonretcebu

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Dedicated customer service professional with strong technical skills.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while providing opportunities for growth and development in a supportive team environment.

I am a disciplined and resourceful individual with a strong work ethic, aiming to contribute significantly to my company as a valuable employee. My experience spans various roles in customer service and technical support, where I have honed my skills in communication and problem-solving.

Throughout my career, I have worked with reputable companies such as C3 Everise Philippines and Innovatera Media Hub, where I excelled in providing exceptional customer experiences. My technical skills include computer troubleshooting, basic networking, and front-end web development, which I leverage to enhance customer satisfaction and operational efficiency.

I am goal-oriented and adaptable, thriving in team environments where collaboration is key to achieving success. I am eager to bring my expertise to a dynamic organization that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Chat Sales Agent

Innovatera Media Hub

Dec 2023 - Jan 2025 (1 year 1 month)

Managed chat-based sales interactions for UK clients, focusing on Imlive/OF accounts. Provided customer support and drove sales through online communication channels.

Chat Support Sales Customer Service Online Communication Google Sheets

Customer Happiness

C3 Everise Philippines

Apr 2021 - Dec 2023 (2 years 8 months)

Provided customer service to ensure high levels of customer satisfaction. Handled inquiries and resolved issues to promote positive customer experiences.

Customer Service Communication Problem Solving Google Sheets Microsoft Teams Slack

Technical Support Representative

Infocom Technologies

Nov 2018 - Dec 2020 (2 years 1 month)

Provided technical assistance and troubleshooting for customers experiencing issues. Resolved technical problems and ensured effective communication of solutions.

Technical Support Communication Problem Solving Microsoft Teams Slack

Customer Service

24-7 Intouch

Sep 2017 - Oct 2018 (1 year 1 month)

Handled customer inquiries and provided support to resolve issues efficiently. Maintained high standards of service quality in a fast-paced environment.

Customer Service Communication Problem Solving Microsoft Teams Slack Google Sheets

Customer Service

Alorica Philippines

Oct 2016 - Jan 2017 (3 months)

Provided customer support and addressed client concerns effectively. Assisted customers with inquiries and ensured service standards were met.

Customer Service Communication Problem Solving Google Sheets

Sales / M.D.O

Dale Starr Enterprises

Feb 2016 - Mar 2016 (1 month)

Engaged in sales activities for Dale Starr Enterprises. Performed duties related to M.D.O. functions.

Sales Communication Google Sheets Problem Solving Customer Service

Chairman

Sangguniang Kabataan

Jan 2010 - Dec 2013 (3 years 11 months)

Served as Chairman, leading youth development initiatives in the community. Managed projects and represented the youth sector in local governance.

Leadership Community Development Project Management Communication Public Speaking Google Sheets Microsoft Teams

Education

Degrees, certifications, and relevant coursework

Access Computer and Technical College

Bachelor of Science, Hotel and Restaurant Management

2010 - 2013

Completed a Bachelor of Science degree in Hotel and Restaurant Management. Studied core principles and practices relevant to the hospitality industry, including operations, service standards, and management techniques.