Jerson Kabingue

I am a results-driven Customer Service Professional with over six years of experience in the BPO industry, including more than two years of work-from-home expertise. My career has been marked by a commitment to providing exceptional customer service across various sectors, including technical support, travel, telecommunications, and e-commerce. I pride myself on my excellent written and verbal communication skills, technical proficiency, and my ability to work both independently and collaboratively within a team.

In my most recent role as a Customer Delight Specialist at Earth Breeze, I assisted customers with order inquiries, processed replacements, and tracked orders while maintaining high satisfaction levels through timely and accurate resolutions. My previous experience includes providing customer support for DirecTV, where I resolved inquiries related to account management and technical troubleshooting, and working with Amerimark in e-commerce, where I processed customer orders and ensured secure transactions. My diverse background has equipped me with the skills necessary to enhance customer experiences and drive satisfaction.