JAYPEE RELLETA

I am a dedicated Salesforce Administrator and Technical Support Representative with over a decade of experience in the field. My journey began with a strong foundation in Salesforce CRM, where I honed my skills in configuration support for Salesforce Sales Cloud, Service Cloud, and Experience Cloud. I pride myself on being focused, goal-driven, and solution-oriented, which has allowed me to excel in both team environments and independent roles.

In my current role at CNX, I have successfully facilitated Salesforce training for my team, leading to multiple certifications. My ability to coordinate with diverse teams, including Business Users, Managers, Technical Architects, and Developers, has been instrumental in resolving Salesforce bugs and feature requests efficiently. I have also provided real-time support during outages, ensuring minimal disruption to operations. My previous experiences at IQVIA and Cognizant further solidified my technical expertise and problem-solving skills, enabling me to manage service tickets and troubleshoot complex issues effectively.