Open to opportunities

ATE XAI

@roxan

Message

Energetic call center agent with a passion for customer service.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to grow in customer service and utilize my technical skills in a supportive environment.

I am a dedicated and energetic professional with experience in customer service and administrative roles. My journey began at ATEC Technological College, where I honed my skills in Information Technology. I have worked with reputable companies like Concentrix and Teleperformance, where I developed a strong ability to assist customers efficiently and effectively.

Throughout my career, I have demonstrated my commitment to learning and self-improvement. I thrive in fast-paced environments, managing multiple tasks while providing imaginative solutions to customer inquiries. My experience includes answering inbound and outbound calls, assisting customers with their orders, and maintaining accurate records. I am flexible with my working hours and always eager to learn new skills to enhance my performance.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Concentrix CVG Philippines Inc.

Oct 2022 - Jan 2023 (3 months)

Assisted customers with photo editing applications, tracked orders, and facilitated online purchases. Managed inbound calls efficiently, provided product/service information, and accurately documented customer interactions.

Customer Service Technical Support Order Management Inbound Communication Data Entry Problem Solving CRM Software

Call Center Agent

Teleperformance Philippines

Feb 2022 - Sep 2022 (7 months)

Handled both inbound and outbound calls, resolving customer issues and complaints effectively. Researched necessary information and updated customer accounts, ensuring accurate record-keeping.

Customer Service Inbound Outbound Calling Data Management Communication Research CRM Systems

Representative/Admin Staff

ATEC Technological College Inc.

Jun 2017 - May 2020 (2 years 11 months)

Organized daily operations of the Assessment Center, maintaining program records, files, and logs. Directed guests, managed telephone communications, and provided essential information to callers.

Administrative Support Communication Data Entry

Education

Degrees, certifications, and relevant coursework

ATEC Technological College Inc.

Vocational Diploma, Information Technology

Activities and societies: Computer System Servicing NC II passer

Completed a 2-year vocational program in Information Technology. Gained skills in network/computer troubleshooting, Microsoft Office applications, and web programming including HTML/CSS, database management, and an introduction to Java and Query. Also obtained a Computer System Servicing NC II certification.