Jayar Catarig

Jay-ar Binuya Catarig – Customer & Technical Support Specialist

With over nine years of experience in customer support and technical support, I have built a strong foundation in problem-solving, customer service excellence, and technical troubleshooting. My ability to work independently, adapt to challenges, and provide top-tier service has allowed me to thrive in fast-paced and dynamic environments.

Professional Experience & Skills

Throughout my career, I have honed my expertise in handling customer inquiries, resolving technical issues, and ensuring customer satisfaction. My experience includes:

• Providing comprehensive support across various channels, including phone, email, and live chat.

• Troubleshooting complex technical issues and guiding customers through solutions.

• Maintaining a high customer satisfaction rate through empathy, patience, and effective communication.

• Working autonomously with minimal supervision while ensuring efficiency and accuracy.

• Adapting to new technologies and processes to improve customer service experiences.

Work Ethic & Approach

I take pride in being a self-motivated professional who can work efficiently without supervision. My ability to remain calm under pressure, think critically, and maintain a customer-first mindset has helped me excel in support roles. I am always eager to learn, improve, and contribute to a team-driven environment where customer satisfaction is the top priority.

Interests & Personal Development

Beyond my professional career, I have a strong passion for technology, problem-solving, and continuous learning. I enjoy keeping up with industry trends, exploring new tools, and finding ways to enhance efficiency in customer support operations. Additionally, I have an interest in personal development, communication strategies, and building meaningful connections with customers and colleagues.

I am always looking for opportunities to grow, challenge myself, and bring value to any team I join.