JVJay Victoriano
@jayvictoriano
Dedicated customer service representative with strong communication skills.
PhilippinesWhat I'm looking for
My name is Jordan Cantor Victoriano, and I am a dedicated customer service representative with a proven track record in B2B environments. I have honed my skills through various roles, including my recent position at Foundever, where I managed multiple customer inquiries simultaneously while delivering effective sales presentations. My commitment to maintaining strong customer relationships has consistently resulted in high satisfaction rates.
With a background in technical education and a strong foundation in communication, I excel in fast-paced environments that require adaptability and efficiency. I am proficient in a wide range of tools, including Salesforce, Zendesk, and Google Business Suite, which enable me to provide exceptional support and drive operational excellence. I am eager to contribute my skills to a dynamic team and continue my professional development.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Global Strategic Business Process Solutions
Nov 2023 - Present (1 year 7 months)
As a Virtual Assistant, I responded to sales leads and managed inquiries from clients, agents, and brokers. I provided professional support via phone, email, and live chat, ensuring timely issue resolution and high customer satisfaction.
Customer Service Representative
Foundever (Sitel)
Sep 2022 - Aug 2023 (11 months)
In my role at Foundever, I delivered sales presentations and managed multiple customer inquiries simultaneously via live chat for Virgin Media O2. I also handled client communications through email and made outbound calls for sales closure.
Customer Service Representative
Alorica
May 2022 - Aug 2022 (3 months)
As a Customer Service Representative at Alorica, I handled incoming calls, closed sales, and addressed customer inquiries for T-Mobile. I made outbound calls to promote products and provided after-sales support, ensuring strong customer relationships and satisfaction.
Education
Degrees, certifications, and relevant coursework
Valenzuela City Polytechnic College
Bachelor of Technical Teacher Education, Technical Teacher Education
2020 - 2022
Achieved 1st year Dean’s Lister while pursuing a Bachelor of Technical Teacher Education Major in Electrical Technology.
Malinta National High School
Senior High School Diploma, General Academic Strand
2017 - 2019
Graduated with Honors and ranked Top 1 in the class while studying the General Academic Strand (GAS).
Availability
Location
PhilippinesAuthorized to work in
Job categories
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