Open to opportunities

Jay Pacamara

@jaypacamara

Message

Virtual Assistant dedicated to enhancing business efficiency and support.

Philippines

Message

What I'm looking for

I seek a role that allows me to leverage my skills in digital marketing and customer support, while contributing to a team-oriented environment focused on growth and innovation.

Hi, I’m Jay. I work as a Virtual Assistant to help small and medium business owners accomplish their tasks smoothly so they can focus on what matters most. My experience spans various aspects of digital management, including managing WordPress websites, creating social media content, and handling email campaigns.

Throughout my career, I have developed a strong skill set in customer relations and digital marketing. I have successfully managed social media accounts, built engagement through platforms like Pinterest and LinkedIn, and created lead magnets that drive business growth. My goal is to provide exceptional support that enables businesses to thrive in a competitive landscape.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Self Employed

Provides comprehensive virtual assistance to small and medium businesses, managing WordPress websites, creating social media images, and handling email campaigns. Oversees Pinterest, LinkedIn, and YouTube accounts, while also improving customer relations and building click funnel sites.

WordPress Social Media Management Email Marketing Customer Support Canva Data Analysis Google Apps Slack

CSR Healthcare (Aetna)

Continuum Global Solutions

Oct 2024 - Present (8 months)

Managed inbound and outbound calls for Aetna healthcare, handling billing, payments, plan coverage, and order processing. Provided excellent customer service, including overrides, authorizations, and sales for additional coverage.

Outbound Calling Billing Payments Customer Service Order Processing Sales Authorization

CSR Priceline

Teletech

Jan 2024 - Present (1 year 5 months)

Managed customer reservations for Priceline, including status checks, modifications, billing, payments, and refunds for hotels and cars. Handled both inbound and outbound calls, consistently providing good customer service.

Outbound Calling Customer Service Reserving Billing Payments

CSR Tactical Coordinator Healthcare

Everise

Apr 2022 - Present (3 years 2 months)

Handled inbound and outbound calls for Humana healthcare, focusing on medication status, overrides, prior authorizations, and denials. Managed billing, sales of insurance, and consistently provided good customer service.

Outbound Calling Customer Service Billing Sales Medication Management Authorization

TSR Comcast

Results CX

Sep 2021 - Present (3 years 9 months)

Managed inbound and outbound calls for Comcast, performing troubleshooting, upgrading services, and handling billing and payments. Successfully upsold mobile and other services while providing good customer service.

Outbound Calling Troubleshooting Billing Payments Upselling Customer Service

Education

Degrees, certifications, and relevant coursework

ICCT COLLEGES

BSBA Marketing Management, Marketing Management

Studied Business Administration with a focus on Marketing Management. Gained knowledge in various aspects of business operations and marketing strategies.

Teresa National High School

SHS, Accountancy Business and Management

Completed Senior High School with a focus on Accountancy, Business, and Management (ABM) strand. Developed foundational knowledge in business principles and practices.