Open to opportunities

Laspiñas, Necole Marianeel

@laspiasnecolemariane

Message

Results-driven virtual assistant and customer support professional specializing in social media growth.

Philippines

Message

What I'm looking for

I’m looking for a role where I can use my social media growth, customer support, and lead generation skills to deliver measurable results. I thrive in organized teams that value clear communication and continuous improvement.

I’m a results-driven Virtual Assistant who builds audience momentum through targeted social media strategies, content audits, and performance analysis. I’ve delivered measurable growth, including a 40% increase in audience engagement and follower growth by using market research and consistent, on-brand creative.

I also strengthen customer relationships and operational flow. I respond to 500+ inquiries monthly, resolve 1,200+ questions monthly, and help drive outcomes like 15% higher client website traffic, 15% higher customer satisfaction scores, and 25% increases in repeat business through personalized engagement and proactive communication.

Beyond support, I drive lead generation and efficiency. I’ve executed 500+ targeted outbound calls monthly, improved response rates by 20%, and integrated CRM workflows to boost call efficiency by 40%, supporting steady pipeline growth—while also handling administrative operations, task delegation, and cross-team coordination.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Hashtag4U

Jul 2024 - Nov 2025 (1 year 4 months)

Resolved 1,200+ customer questions monthly, improving satisfaction by 15% and supporting long-term engagement and trust. Built social media strategies that increased reach by 40%, engagement by 30%, and added 10,000+ new followers in six months.

Customer Support Community Management Social Media Strategy Customer Relationship Management Customer Satisfaction

Virtual Assistant

Hitman Homes

Aug 2022 - Dec 2023 (1 year 4 months)

Executed 500+ targeted outbound calls monthly, increasing qualified real-estate prospects by 35% and generating 150 client appointments per quarter. Improved cold-calling response rates by 20% and streamlined outreach with scripting and CRM integration, boosting call efficiency by 40%.

Lead Generation Outbound Calling Cold Calling Prospecting CRM Integration Pipeline Management Sales Development

Sales Assistant

AJ and Fiona Store

Jan 2015 - Jan 2023 (8 years)

Improved client onboarding by managing inbound inquiries, reducing response time by 35% and increasing customer satisfaction by 20%. Managed daily cash reconciliation with 99.9% accuracy, cut discrepancies by 15%, and increased sales conversion by 25% through upselling and inventory replenishment.

Customer Onboarding Upselling Inventory Management Retail Operations Customer Satisfaction

Customer Service Representative

Qualfon Incorporated

Oct 2021 - May 2022 (7 months)

Resolved 150+ customer technical issues weekly, reducing repeat calls by 30% and improving satisfaction. Maintained a 95% first-call resolution rate and supported 200+ customers daily, increasing positive feedback by 20%.

Technical Troubleshooting Customer Service Call Center Support Call Resolution Customer Satisfaction Product Support