Criger Edward Thomas

I am a customer service representative with hands-on experience in healthcare billing support, high-volume call-center operations, and dispatch coordination. I excel at handling inbound and outbound calls, following client-specific scripts, and maintaining regulatory compliance including HIPAA, FDCPA, and FCRA.

My background includes resolving patient billing and payment issues, entering and monitoring payment arrangements, and dispatching service teams using GPS and dispatch software. I am proficient with Windows-based applications, Microsoft Office, Google Workspace, and managing multiple applications simultaneously in fast-paced, remote environments.

I bring strong active-listening, multitasking, time-management, and conflict-resolution skills, and I prioritize confidentiality and professional communication. I am prepared for webcam-based training and strict technical requirements, and I consistently deliver accurate, empathetic support under pressure.