Open to opportunities

Jay Lopez

@jaylopez

Message

Battle-tested B2B and B2C Sales Account Executive focused on customer satisfaction.

Guatemala

Message

What I'm looking for

I am looking for a role that values customer-centric sales strategies and offers opportunities for professional growth.

I am a seasoned B2B and B2C Sales Account Executive with extensive experience in lead generation, management, and sales. My customer-centric approach emphasizes providing value and building trust through effective communication and tailored solutions. I excel in qualifying leads, reviving cold prospects, and delivering personalized product demonstrations that meet client needs.

Currently, I serve as a Sr. Inside Sales Agent at Allied Global BPO, where I manage a diverse pipeline of leads and conduct in-depth discovery calls to uncover key pain points. My role involves not only closing qualified leads but also coaching fellow sales representatives to enhance their skills and improve overall performance. I am adept at utilizing CRM systems and AI tools to streamline processes and exceed revenue goals.

With a Bachelor’s Degree in Business Administration and ongoing professional development in sales training and team management, I am committed to continuous improvement and achieving exceptional results. I thrive in dynamic environments and am passionate about driving customer satisfaction and business growth.

Experience

Work history, roles, and key accomplishments

Current

Sr. Inside Sales Agent

Current

Allied Global BPO

Jan 2022 - Present (3 years 6 months)

Managed a pipeline of cold, warm, and hot leads, systematically re-engaging prospects to maximize conversion rates. Conducted in-depth discovery calls to assess prospect fit and uncover key pain points.

Lead Generation CRM Sales HubSpot Google Workspace Sales Cycle Management Training Development

Inbound Sales, Customer Service

Allied Global BPO

Dec 2019 - Jan 2022 (2 years 1 month)

Handled high-volume inbound calls, assisting customers with plan upgrades, device purchases, and contract renewals. Provided personalized recommendations based on customer usage and preferences, driving upselling opportunities for premium services.

Customer Service Inbound Sales CRM Platforms Upselling Customer Retention Conflict Resolution Technical Support

English Teacher

Calusac - Usac

Jul 2008 - Jun 2019 (10 years 11 months)

Taught English as a Second Language to students of all levels. Developed and implemented lesson plans to improve language proficiency.

Teaching Curriculum Development Lesson planning Classroom Management Communication

Customer Support Specialist

Calusac - Usac

Jan 2000 - Jun 2008 (8 years 5 months)

Supported a diverse community of students, parents, and academic staff within the education sector. Provided support as students and parents navigated enrollment procedures, course selections, and administrative queries.

Customer Support Administrative Support Communication Problem Solving Data Entry Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

Unknown

Bachelor's Degree, Business Administration

Completed a comprehensive curriculum focused on business principles and practices. Gained foundational knowledge in areas such as management, marketing, and finance.

Calusac

Certification, Teacher's Training Course

Participated in a specialized program designed to equip individuals with the skills and knowledge necessary to train others effectively. Focused on pedagogical methods and instructional design.

Sandler's Training Academy

Certification, Sales Training

Completed a specialized training program focused on advanced sales methodologies and techniques. Developed skills in lead qualification, objection handling, and closing strategies.

World Connection University

Certification, Team Management

Engaged in a program designed to enhance leadership and management capabilities within a team environment. Focused on strategies for effective team coordination and performance optimization.