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Henry Ramírez

@henryramrez

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Dedicated sales professional with expertise in freight brokerage.

Guatemala

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What I'm looking for

I am looking for a role that allows me to utilize my sales skills in a dynamic environment, with opportunities for growth and collaboration.

I am a dedicated and results-oriented sales professional with over 4 years of experience in sales, telemarketing, and customer service. My proven track record includes identifying and qualifying high-value prospects through effective cold calling and thorough research. I excel in building rapport quickly and overcoming objections, which has significantly contributed to my success in driving revenue growth.

In my previous role as an Outbound Sales Representative at Alorica, I increased monthly sales by 25% within six months by implementing a targeted outreach strategy. I developed and maintained a comprehensive CRM database that improved lead tracking and reduced response times by 30%. Additionally, I conducted training sessions for new team members, enhancing overall team productivity by 20%.

Currently pursuing a Bachelor’s Degree in Business Management at San Carlos University of Guatemala, I have honed my analytical and strategic decision-making skills through various projects. I am now seeking a Remote Freight Broker position where I can leverage my prospecting abilities and contribute to business growth.

Experience

Work history, roles, and key accomplishments

Outbound Sales Representative

Alorica Guatemala

Jan 2021 - Dec 2022 (1 year 11 months)

Actively engaged with potential customers and nurtured existing relationships to drive revenue growth. Increased monthly sales by 25% within six months by implementing a targeted outreach strategy, which included personalized follow-ups and tailored pitches. Developed and maintained a comprehensive CRM database, helping track leads more efficiently and reducing the response time to inquiries by 30

Telemarketing Relationship Building Cold Calling Persuasion Communication Skills

Customer Service and Sales Representative

Alorica Guatemala

Handled a high volume of inbound customer inquiries and sales calls, ensuring a prompt and friendly service that catered to customer needs. Gathered customer feedback and collaborated with management to refine service protocols, leading to a 15% increase in positive customer reviews within a year. Increased sales conversion rates by actively listening to customer needs and recommending tailored so

Customer Service Relationship Building Problem Solving Communication Skills Customer Relationship Management Persuasion

Education

Degrees, certifications, and relevant coursework

San Carlos University of Guatemala

Bachelor's Degree, Business Management

Analyzed case studies on successful companies, which enhanced my understanding of strategic decision-making and allowed me to apply these insights to real-world scenarios. Collaborated with classmates on a marketing project, creating a campaign that increased brand visibility. This resulted in actionable recommendations that could save the company up to 15% in costs.

National School of Accounting “Domingo Juarros”

High School Diploma, Accounting

Completed coursework in financial management, which equipped me with a solid understanding of budgeting and forecasting principles that I applied in real-world simulations. Participated in a project analyzing local businesses' financial statements, helping me develop strong analytical skills and a keen eye for detail. Engaged in hands-on activities using accounting software, which enhanced my tech