Bethany Miller
@bethanymiller
I streamline patient intake, data accuracy, and customer service operations.
United StatesWhat I'm looking for
I'm currently supporting patients at Concentra Medical Center by managing intake, registration, scheduling, and sensitive medical documentation while maintaining HIPAA compliance.
Previously, I processed high-volume records at JP Morgan, verifying source documents, tracking key metrics, and protecting sensitive client data. At Kroger, I managed self-checkout kiosks, trained cashiers, resolved customer concerns, and supported inventory and end-of-day accounting.
I bring hands-on experience in customer service, administrative support, process management, retail operations, and culinary training to a new team.
Experience
Work history, roles, and key accomplishments
Patient Support Specialist
Concentra Medical Center
May 2025 - Present (1 year 3 months)
Managed patient intake and registration, ensuring accurate demographic and insurance information capture. Coordinated appointment scheduling and maintained HIPAA compliance while handling sensitive medical records.
Maintained high data accuracy and managed high-volume data management tasks within strict deadlines. Utilized internal software and spreadsheet tools to generate reports and track key metrics.
Cashier / Customer Service Associate
Kroger
Nov 2019 - Oct 2022 (2 years 11 months)
Managed six self-checkout kiosks and assisted in delegating staff breaks and lunches. Trained new cashiers on POS systems and resolved customer complaints to ensure high satisfaction.
Education
Degrees, certifications, and relevant coursework
William D. Ford Career-Technical Center
Certificate, Culinary Arts
2017 - 2019
Completed a certificate in culinary arts, focusing on food preparation and kitchen operations.
John Glenn High School
High School Diploma, General Studies
2015 - 2019
Earned a high school diploma, providing a foundation for professional development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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