Open to opportunities

Jayden Rowe

@jaydenrowe

Message

Dedicated customer service representative with strong communication skills.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to grow professionally while helping others and contributing to a positive team environment.

I am a hardworking and disciplined individual who strives for excellence in both my academic and personal life. My intrinsic motivation drives me to be self-driven and a great team player. I am eager to leverage the knowledge I've gained through my experiences to help others and challenge myself to be the best I can be.

Throughout my career, I have developed excellent communication skills and a strong ability to manage my time effectively. My experiences as a Customer Service Representative at Advantage Communications and Itel Bpo have equipped me with the skills to handle customer inquiries and provide exceptional service. I am quick to learn and adapt, which has allowed me to thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Financial Service Agent

Hollison Western Union

Managed financial transactions and customer inquiries at a busy Western Union location. Ensured compliance with company policies and regulatory requirements while providing efficient service.

Customer Service Compliance Problem Solving

Payor / Drawer

St. Catherine Municipal Corporation

Processed payments and managed financial records for the municipal corporation. Assisted citizens with inquiries regarding taxes and fees, ensuring accurate and timely transactions.

Payment Processing Data Entry Public Relations

Customer Service Representative

Advantage Communications

Provided customer support and resolved issues for clients across various communication channels. Maintained a high level of customer satisfaction through effective problem-solving and clear communication.

Customer Service Technical Support Communication Conflict Resolution CRM Software

Customer Service Representative

Itel BPO

Handled inbound and outbound customer calls, addressing concerns and providing information. Utilized strong communication skills to de-escalate situations and ensure positive customer experiences.

Customer Support Communication Data Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Jonathan Grant High School

High School Diploma, General Studies

Completed secondary education, focusing on a broad curriculum. Developed foundational knowledge and skills across various subjects.

Jose Marti Technical

Certificate, Technical Studies

Pursued technical studies, gaining practical skills and knowledge in a specialized field. Achieved certifications in CXC English A, CXC Mathematics, CXC Office Administration, CITY and GUILDS Math's, CITY and GUILDS English, Nctvet Customer service, Nctvet Entrepreneurship, and CAPE Communication Studies.