Open to opportunities

Alexis Gordon

@alexisgordon

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Client-focused customer service professional delivering exceptional support.

Jamaica

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What I'm looking for

I am seeking a customer-facing role where I can use my supervisory and administrative skills to improve customer satisfaction, maintain accurate records, and support operational efficiency in a collaborative environment.

I am a customer-focused service professional with over six years of hands-on customer service and administrative experience, including two years in a supervisory role and additional work-from-home experience. I consistently deliver empathetic, accurate support across phone, chat and email channels.

I have managed high-volume payment processing, retained and rebuilt customer relationships, and supervised front-office operations while maintaining detailed records and secure handling of confidential information. I excel at scheduling, data entry, and improving operational efficiency through attention to detail and strong organizational skills.

I am committed to creating calm, professional customer experiences, maximizing revenue opportunities through upselling when appropriate, and contributing to an efficient team culture that prioritizes customer satisfaction and accuracy.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Complete Contract Consulting Jamaica

Sep 2022 - Mar 2025 (2 years 6 months)

Responded to customer inquiries via chat, phone, and email, resolved issues with professionalism, and processed high volumes of credit and debit transactions while maintaining accurate records and cash balances.

Customer Service Cash Handling Email Support Phone Support Data Entry Records Management Transaction Processing MS Office

Senior Customer Service Supervisor

Ibex Co

Jun 2020 - Aug 2022 (2 years 2 months)

Led customer support via chat, email, and phone, owned issue resolution to company standards, rebuilt customer relationships, and drove revenue through upselling initiatives.

Customer Service Team Leadership Upselling Email Support Chat Support Phone Support Customer Retention

Cashier

Viridian Foods Limited

Dec 2017 - Aug 2019 (1 year 8 months)

Processed cash and electronic transactions accurately, issued receipts, reconciled cash drawer, promoted upsells, and managed customer flow during peak periods.

Cash Handling POS Upselling Customer Service Time Management

Administrative Assistant

DCL Constructions And Landscaping Limited

Jun 2015 - Jul 2017 (2 years 1 month)

Greeted visitors, handled phone and email inquiries, managed correspondence and daily mail, transferred calls, and maintained an effective filing system.

Administrative Support Records Management

Education

Degrees, certifications, and relevant coursework

Paralegal Training Institute

Certificate in Paralegal Studies, Paralegal Studies

Completed a Certificate in Paralegal Studies with expected completion in 2026.

Penwood High School

CSEC, Secondary Education

2007 - 2012

Completed CSEC examinations in 2012 with subjects including English A, Principles of Accounts, Office Administration, Social Studies, Food and Nutrition, Electronic Document Preparation and Management, and Human and Social Biology.