Lucelis Martinez
@lucelismartinez
Seeking Remote Data Entry role with 11 years of experience in customer support and data management.
What I'm looking for
As a seasoned customer support and data management professional with 11 years of experience, I have honed my skills in call center operations, enrollment processes, and maintaining high data integrity. My proven track record in improving service efficiency and executing remote administrative tasks effectively has earned me a reputation as a reliable and efficient professional.
Throughout my career, I have demonstrated my ability to streamline processes, reduce errors, and improve overall workflow. My experience in managing high-volume shipping invoices, coordinating events, and processing hotel reservations has given me a unique understanding of the importance of attention to detail and timely processing.
I am confident in my ability to adapt to rapidly changing work priorities and seasonal demands, and I am committed to maintaining high levels of data integrity and confidentiality. I am excited to bring my skills and experience to a remote data entry role and contribute to a team environment that values efficiency, accuracy, and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Invoice Control Clerk
FedEx Ship Center
May 2019 - May 2024 (5 years)
Managed and organized a high volume of shipping invoices, ensuring accurate billing and timely processing. Streamlined invoice control procedures, reducing errors by 15% and improving turnaround time for settlements.
Remote Intake Coordinator
Florida Department Of Elder Affairs
Mar 2023 - Mar 2024 (1 year)
Coordinated monthly meetings and managed an extensive filing system, organizing over 500 documents with attention to detail. Streamlined administrative processes, achieving a 15% improvement in efficiency.
Remote Overnight Reservations Agent
Aloft Hotels
Feb 2022 - Feb 2023 (1 year)
Managed hotel reservations efficiently, ensuring optimal guest satisfaction. Addressed guest inquiries promptly and demonstrated flexibility in handling unexpected situations.
Remote Seasonal Data Entry Clerk
Wyndham Resorts
Nov 2021 - Mar 2022 (4 months)
Accurately inputted and managed large volumes of customer data, ensuring high levels of data integrity. Adapted to changing work priorities in a fast-paced remote environment.
Remote Hotel Planner
Best Western
Jul 2020 - Aug 2021 (1 year 1 month)
Conducted planning and coordination for hotel accommodations, managing all aspects of reservation processes. Utilized strong communication skills to ensure client satisfaction.
Remote Overnight Support Escalations Specialist
UPS Customer Center
Apr 2018 - Mar 2019 (11 months)
Addressed customer inquiries and complaints, executing operational improvements that enhanced efficiency by 15%. Consistently upsold postal services to boost revenue.
Inventory Specialist
Marshalls
Jun 2018 - Sep 2018 (3 months)
Managed inventory levels, processing over 100 orders monthly and resolving 95% of stock discrepancies. Conducted weekly audits to maintain inventory quality.
Cashier
Home Depot
Feb 2017 - Aug 2017 (6 months)
Processed an average of 100 customer purchases daily and assisted customers with product selection and inquiries, ensuring a neat checkout area.
Overnight Warehouse Associate
Amazon
Jun 2015 - Feb 2017 (1 year 8 months)
Managed material movement and order fulfillment in a fast-paced warehouse environment, maintaining accurate inventory records for stock management.
Patient Care Technician
Fair Haven Nursing Home
Aug 2013 - Jul 2014 (11 months)
Addressed patient inquiries and maintained accuracy of medical charts, working with healthcare team members to sustain patient satisfaction.
File Clerk
Community Coalition
Jul 2011 - Jul 2014 (3 years)
Managed data entry and filing of documents with 100% accuracy, assisting in various administrative tasks as needed.
Education
Degrees, certifications, and relevant coursework
Lucelis hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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