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Lucelis Martinez

@lucelismartinez

Seeking Remote Data Entry role with 11 years of experience in customer support and data management.

United States

What I'm looking for

Seeking a remote data entry role that utilizes my skills and experience in customer support and data management to improve service efficiency and maintain high data integrity.

As a seasoned customer support and data management professional with 11 years of experience, I have honed my skills in call center operations, enrollment processes, and maintaining high data integrity. My proven track record in improving service efficiency and executing remote administrative tasks effectively has earned me a reputation as a reliable and efficient professional.

Throughout my career, I have demonstrated my ability to streamline processes, reduce errors, and improve overall workflow. My experience in managing high-volume shipping invoices, coordinating events, and processing hotel reservations has given me a unique understanding of the importance of attention to detail and timely processing.

I am confident in my ability to adapt to rapidly changing work priorities and seasonal demands, and I am committed to maintaining high levels of data integrity and confidentiality. I am excited to bring my skills and experience to a remote data entry role and contribute to a team environment that values efficiency, accuracy, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

FC

Invoice Control Clerk

FedEx Ship Center

May 2019 - May 2024 (5 years)

Managed and organized a high volume of shipping invoices, ensuring accurate billing and timely processing. Streamlined invoice control procedures, reducing errors by 15% and improving turnaround time for settlements.

BW

Remote Hotel Planner

Best Western

Jul 2020 - Aug 2021 (1 year 1 month)

Conducted planning and coordination for hotel accommodations, managing all aspects of reservation processes. Utilized strong communication skills to ensure client satisfaction.

UC

Remote Overnight Support Escalations Specialist

UPS Customer Center

Apr 2018 - Mar 2019 (11 months)

Addressed customer inquiries and complaints, executing operational improvements that enhanced efficiency by 15%. Consistently upsold postal services to boost revenue.

HD

Cashier

Home Depot

Feb 2017 - Aug 2017 (6 months)

Processed an average of 100 customer purchases daily and assisted customers with product selection and inquiries, ensuring a neat checkout area.

AM

Overnight Warehouse Associate

Amazon

Jun 2015 - Feb 2017 (1 year 8 months)

Managed material movement and order fulfillment in a fast-paced warehouse environment, maintaining accurate inventory records for stock management.

CC

File Clerk

Community Coalition

Jul 2011 - Jul 2014 (3 years)

Managed data entry and filing of documents with 100% accuracy, assisting in various administrative tasks as needed.

Education

Degrees, certifications, and relevant coursework

Lucelis hasn't added their education

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Tech stack

Software and tools used professionally

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Lucelis Martinez - Invoice Control Clerk - FedEx Ship Center | Himalayas