Open to opportunities

Jay-An Tizon

@jay-antizon

Message

I help keep online communities safe through content moderation.

Philippines

Message

What I'm looking for

I’m looking for a role where I can protect users through policy-driven moderation, improve processes, and collaborate cross-departmentally. I want a workplace that values accuracy, compliance, and continuous improvement—just like my content and customer work.

I’m a content moderation professional focused on legal compliance and safety for online communities. At Task Us, I ensure the content on our platform follows our policies and standards that protect users and maintain trust.

I help improve and maintain security and community standards, and I work to strengthen content management strategy across different content types. I also coordinate with supervising departments to ensure content that violates policies is handled quickly and accurately.

Before that, I built strong customer-facing experience through roles at TDCX and Results CX, where I answered customer questions, resolved complaints, and supported order management. I also contributed to up-selling and cross-selling, and in some cases provided technical assistance and troubleshooting while maintaining accurate documentation.

I’ve also grown my marketing foundation through an internship at Icargo Technologies, supporting marketing planning, social media content creation, and engagement reporting. I later served as an event organizer and copywriter through the Philippine Junior Marketing Association, strengthening my partnership-building and communication skills.

Experience

Work history, roles, and key accomplishments

Quality - Content Moderator

TaskUs

Nov 2022 - Nov 2025 (2 years 11 months)

Ensured legal compliance and safety of user-uploaded content by enforcing community security standards. Coordinated with supervising departments to manage timely handling of policy-violating content.

Content Moderation Policy Enforcement Legal Compliance Standards Development Trust & Safety

Marketing Intern

Icargo Technologies

Dec 2022 - Jul 2023 (7 months)

Supported marketing planning and execution, including social media content creation and compilation of engagement reports. Helped coordinate a Facebook live event for Mother’s Day and participated in brainstorming sessions.

Marketing Planning Social Media Management Content Creation Campaign Execution Brainstorming

Support Ambassador

TDCX

Jun 2022 - Nov 2022 (5 months)

Assisted customers by answering questions and resolving complaints across phone, email, chat, and in-person interactions. Handled order issues and supported returns, refunds, or exchanges while maintaining accurate customer records.

Customer Support Complaint Resolution Product Knowledge Order Management

Customer Service Associate

Results CX

Apr 2021 - Nov 2021 (7 months)

Provided customer service through upselling and cross-selling while adhering to company policies on returns and warranties. Collected feedback, supported technical troubleshooting when needed, and coordinated with other departments to improve the customer experience.

Customer Service Upselling Technical Support Troubleshooting Customer Feedback Cross Functional Collaboration

Synergy Trainee

Philippine Junior Marketing Association

Nov 2020 - Jul 2021 (8 months)

Organized student-led marketing events and coordinated partnerships with sponsored brands and media partners. Wrote social media copy and supported event collaboration efforts across junior marketing associations.

Event Coordination Partnership Development Sponsorship Management Media Partner Coordination Social Media Copywriting