JUJon Audrey JAD Caperal User
@jonaudreyjadcaperalu
Experienced content and moderation specialist focused on accurate data monitoring and customer support.
PhilippinesWhat I'm looking for
I am a content and moderation specialist with extensive experience in real-time monitoring, content review, and customer support across major platforms like YouTube TV, Twitter, Instagram, and Meta. I have led annotation teams, developed moderation policies, and consistently maintained data accuracy and platform safety.
My background includes roles in event identification, roster verification, technical support for POS systems, and freelance work in content analysis, copywriting, graphic design, and data analysis. I combine strong attention to detail with excellent communication and troubleshooting skills to improve processes and viewer/customer experiences.
I am dependable, professional, and results-oriented, with a track record of coaching teams, resolving customer issues, and producing clear, accurate content and reports that support operational excellence.
Experience
Work history, roles, and key accomplishments
Event Identification Specialist
Marqee Events
Mar 2025 - Present (8 months)
Monitor and verify live and scheduled programming data for YouTube TV, identify discrepancies in TV event schedules, and improve viewer experience through real-time, detailed monitoring.
Content Analyst / Designer
Freelance
Researched and organized statistical data, designed marketing content and graphics, and produced compelling copy and visual presentations for clients.
COVerified rosters and player information across official and internal databases, managed headshot standards and roster updates, and filed bugs to maintain accurate content for League Readiness.
Customer Support Representative
YouTube TV
May 2023 - Oct 2023 (5 months)
Responded to customer inquiries and resolved technical and product issues efficiently while maintaining positive rapport and meeting service expectations.
Team Leader, Annotation
Lizarbear Tasking Inc.
Aug 2022 - May 2023 (9 months)
Led a team on a keypoint annotation project, provided coaching and feedback, and tracked progress to meet project quality and timeline goals.
MESubject Matter Expert
Meta
Mar 2020 - Aug 2022 (2 years 5 months)
Developed moderation policies for Instagram Live, trained new moderators, and collaborated across teams to enhance platform safety and compliance.
Content Moderator
Innodata
Apr 2022 - Jul 2022 (3 months)
Reviewed and moderated user-generated content for Twitter, detected policy violations, and ensured safe platform interactions in line with guidelines.
METeammate, Instagram Live
Meta
Sep 2020 - Sep 2020 (0 months)
Monitored and removed inappropriate content on Instagram Live and ensured adherence to community guidelines to maintain user safety.
Customer Retention Rep
The Results Companies
Jan 2020 - Sep 2020 (8 months)
Resolved account issues and retained customers for SiriusXM, meeting retention and sales goals through effective problem-solving and communication.
POS IT / Technical Support
Cyber Frontier Electronics Trading, Inc.
Apr 2018 - Jan 2020 (1 year 9 months)
Provided technical support for POS systems and trained staff on system use and troubleshooting, improving operational uptime and user competency.
Education
Degrees, certifications, and relevant coursework
AMA Computer College, Fairview
Undergraduate, Computer/Information Technology
2015 - 2016
Undergraduate coursework at AMA Computer College, Fairview during 2015–2016.
Tagaytay City Science National High School
High School Diploma, Secondary Education
2010 - 2013
Completed secondary education at Tagaytay City Science National High School from 2010 to 2013.
CUCavite State University
2013 -
Attended Cavite State University beginning in 2013.
Tagaytay Central Elementary School
Elementary Diploma, Primary Education
2003 - 2010
Completed primary education at Tagaytay Central Elementary School from 2003 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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