At Concentrix CVG Philippines, I review user-generated text, images, and video to ensure they comply with community guidelines and company policies. I remove inappropriate, harmful, or policy-violating material while meeting daily review targets and deadlines.
As an Account Associate at VXI Global Holdings B.V, I assisted customers with account, billing, and service inquiries and handled retention calls. I documented interactions in CRM systems and collaborated with the marketing team on targeted sales materials and promotional offers.
At Teleperformance Philippines, I assisted customers with flight reservations, ticket changes, cancellations, and travel inquiries. I resolved booking and travel-disruption concerns while working toward quality assurance, productivity, and customer satisfaction goals.
