Russell Usman
@russellusman
Detail-oriented content moderator with expertise in user-generated content.
What I'm looking for
With over three years of experience as a Content Moderator at one of the largest social media platforms globally, I have honed my skills in user-generated content review and moderation. My dedication to maintaining community guidelines and ensuring a positive user experience has been pivotal in my role. I am adept at identifying and responding to inappropriate materials, including hate speech and misinformation, while employing various moderation tools to enhance the user experience.
My professional journey has equipped me with a comprehensive understanding of platform policies and a flexible approach to emerging trends in digital content moderation. I thrive in collaborative environments, working closely with legal and public relations teams to address complex issues related to user-generated content. My analytical mindset drives me to continually improve moderation processes, ultimately fostering a respectful and inclusive online community.
Experience
Work history, roles, and key accomplishments
Content Moderator
Concentrix DFC
Jun 2021 - Present (3 years 11 months)
Responsible for reviewing and moderating user-generated content on a digital platform, ensuring compliance with community guidelines and legal standards. Duties include policy enforcement, feedback provision, trend reporting, and collaboration with teams to maintain a safe online environment.
Visa Support Officer
Ideal Visa Consultancy
Oct 2019 - Aug 2020 (10 months)
Gathered and evaluated client documents for visa filing and enrollment, ensuring qualifications met requirements for processing.
Sales Advisor
H&M (Hennes & Mauritz Inc.)
May 2016 - Sep 2019 (3 years 4 months)
Provided customer service on the sales floor, managed visual merchandising, trained new staff, and ensured compliance with safety and administrative procedures.
Sales Consultant
Store’s Specialist Inc.
Aug 2015 - Jan 2016 (5 months)
Engaged with customers to provide direct service, facilitated sales, and managed store deliveries.
Education
Degrees, certifications, and relevant coursework
AMA Computer College
Bachelor of Science, Business Administration
2011 - 2013
Completed a Bachelor of Science in Business Administration with a major in Human Resource Management, focusing on the principles of managing human resources effectively within organizations.
AMA Computer College
Diploma, Hotel & Restaurant Management
2011 - 2013
Pursued 2 years of study in Hotel & Restaurant Management, gaining knowledge in hospitality management and customer service.
AMA Computer College - Zamboanga City
Bachelor of Science, Business Administration
2011 - 2013
Completed a Bachelor of Science in Business Administration with a major in Human Resource Management, focusing on the principles and practices of managing human resources effectively within organizations.
AMA Computer College - Zamboanga City
Associate Degree, Hotel & Restaurant Management
2009 - 2011
Pursued a 2-year program in Hotel & Restaurant Management, gaining knowledge in hospitality operations, customer service, and food and beverage management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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