Open to opportunities

Russell Usman

@russellusman

Message

Detail-oriented content moderator with expertise in user-generated content.

Philippines

Message

What I'm looking for

I seek a role that values collaboration and offers opportunities for professional growth.

With over three years of experience as a Content Moderator at one of the largest social media platforms globally, I have honed my skills in user-generated content review and moderation. My dedication to maintaining community guidelines and ensuring a positive user experience has been pivotal in my role. I am adept at identifying and responding to inappropriate materials, including hate speech and misinformation, while employing various moderation tools to enhance the user experience.

My professional journey has equipped me with a comprehensive understanding of platform policies and a flexible approach to emerging trends in digital content moderation. I thrive in collaborative environments, working closely with legal and public relations teams to address complex issues related to user-generated content. My analytical mindset drives me to continually improve moderation processes, ultimately fostering a respectful and inclusive online community.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Concentrix DFC

Jun 2021 - Present (4 years)

Responsible for reviewing and moderating user-generated content on a digital platform, ensuring compliance with community guidelines and legal standards. Duties include policy enforcement, feedback provision, trend reporting, and collaboration with teams to maintain a safe online environment.

Content Moderation Enforcement Trend Analysis Communication Team Collaboration Digital Safety Analytical Thinking Community Guidelines

Visa Support Officer

Ideal Visa Consultancy

Oct 2019 - Aug 2020 (10 months)

Gathered and evaluated client documents for visa filing and enrollment, ensuring qualifications met requirements for processing.

Visa Processing Qualification Communication Customer Service

Sales Advisor

H&M (Hennes & Mauritz Inc.)

May 2016 - Sep 2019 (3 years 4 months)

Provided customer service on the sales floor, managed visual merchandising, trained new staff, and ensured compliance with safety and administrative procedures.

Customer Service Inventory Management Communication

Sales Consultant

Store’s Specialist Inc.

Aug 2015 - Jan 2016 (5 months)

Engaged with customers to provide direct service, facilitated sales, and managed store deliveries.

Customer Engagement Sales Direct Service Inventory Management Communication Teamwork

Education

Degrees, certifications, and relevant coursework

AMA Computer College

Bachelor of Science, Business Administration

2011 - 2013

Completed a Bachelor of Science in Business Administration with a major in Human Resource Management, focusing on the principles of managing human resources effectively within organizations.

AMA Computer College

Diploma, Hotel & Restaurant Management

2011 - 2013

Pursued 2 years of study in Hotel & Restaurant Management, gaining knowledge in hospitality management and customer service.

AMA Computer College - Zamboanga City

Bachelor of Science, Business Administration

2011 - 2013

Completed a Bachelor of Science in Business Administration with a major in Human Resource Management, focusing on the principles and practices of managing human resources effectively within organizations.

AMA Computer College - Zamboanga City

Associate Degree, Hotel & Restaurant Management

2009 - 2011

Pursued a 2-year program in Hotel & Restaurant Management, gaining knowledge in hospitality operations, customer service, and food and beverage management.