Jannah Ann Gochangco
@jannahanngochangco
Trust and Safety Associate and Content Moderator delivering accurate, reliable moderation.
What I'm looking for
I am a dedicated trust and safety professional and content moderator with hands-on experience across moderation, customer service, and social media management. I have supported platforms and campaigns with a focus on accuracy, consistent application of guidelines, and teamwork.
My background includes roles in content moderation for major clients, Shopify product listing and social media management, and multi-channel support using Google Workspace, Slack, and MS Teams. I am a fast learner, dependable, and motivated to apply my attention to detail and strong work ethic to new challenges.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Inspiro Relia Philippines
Jan 2021 - Feb 2021 (1 month)
Provided customer service support for the 1800Flowers seasonal account via chat and email, resolving inquiries and ensuring data accuracy during peak season.
Video Content Moderator
Collective Solutions Philippines
Aug 2020 - Dec 2020 (4 months)
Moderated video content for a Triller campaign on a project basis, applying content guidelines and maintaining review accuracy in high-volume workflows.
Education
Degrees, certifications, and relevant coursework
Santa Lucia Senior High School
High School Diploma, Humanities & Social Sciences
Completed senior high school with a Humanities & Social Sciences strand.
Santa Lucia High School
High School Diploma, Secondary Education
2013 - 2017
Completed secondary education at Santa Lucia High School from June 2013 to April 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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