Lyka Pacaldo
@lykapacaldo
Detail-oriented content moderator with strong English communication skills and experience in policy-based review and customer support.
PhilippinesWhat I'm looking for
I am a detail-oriented content moderation and customer support professional with experience in policy-based review, flight bookings, and order management. As an English major, I have strong written and verbal communication skills and a keen eye for accuracy. I am adaptable, reliable, and comfortable working in fast-paced, guideline-driven environments, and I am seeking remote opportunities where I can contribute high-quality work and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Reviewed and moderated user-generated content, ensuring adherence to community guidelines and platform standards by reviewing and taking appropriate actions when needed.
Provided phone support for customers’ flight concerns, assisting with flight bookings, modifications, and travel-related inquiries.
Customer Service Representative
Wonders Corporation
Dec 2020 - Jun 2022 (1 year 6 months)
Processed a high volume of inbound calls, efficiently taking and confirming customer orders for different restaurants while maintaining service quality and speed.
Customer Service Representative
Max Profit Solutions
Mar 2019 - Jun 2019 (3 months)
Handled inbound calls, assisting customers with their concerns and inquiries, providing accurate information, and ensuring a positive customer experience through effective communication and problem resolution.
Education
Degrees, certifications, and relevant coursework
Marikina Polytechnic College
Bachelor of Technical Teacher Education , Education
2015 - 2020
Grade: 1.25
Antipolo National High School
High School Diploma, General Secondary Education
2011 - 2015
Completed secondary education with a general high school curriculum.
Bagong Nayon I Elementary School
Elementary School Diploma, Primary Education
2005 - 2011
Completed primary education covering foundational subjects in the elementary curriculum.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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