@jawadmateen
Cloud Engineer at Cloud 9 Infosystems who deployed a Copilot agent for IT support and knowledge retrieval.
United StatesAt Cloud 9 Infosystems, I designed and deployed a custom Microsoft Copilot agent to automate IT support and knowledge retrieval, integrating it with SharePoint documentation for context-aware responses.
I also developed Power Automate flows and custom connectors linking Copilot with on-premises databases. My work has included managing Azure and Microsoft 365 environments, deploying Azure Virtual Desktop, and delivering email migrations.
Work history, roles, and key accomplishments
Cloud 9 Infosystems
Aug 2021 - Aug 2026 (5 years)
Implemented and managed Microsoft Azure resources, including virtual machines, storage, and networking. Designed and deployed AI-powered Copilot agents and integrated with SharePoint and Power Automate.
Wipro Inc.
Feb 2018 - Jul 2021 (3 years 5 months)
Provided support for Office 365, Azure, and Intune, including troubleshooting connectivity, managing identities, and configuring security policies. Performed migrations and patching of virtual machines.
Externetworks
Dec 2017 - Feb 2018 (2 months)
Provided support for Office 365, Azure, and Exchange, including eDiscovery, VM deployment, and MFA setup. Implemented AWS Lambda functions for cost optimization and performed migrations.
Installed, configured, and troubleshot servers, routers, switches, and tape libraries. Managed cross connects and performed hardware upgrades and firmware updates.
Sentinel Technologies
Feb 2014 - Jan 2016 (1 year 11 months)
Monitored and troubleshot networks for Chicago Public Schools and over 200 clients. Provided NOC support and resolved connectivity issues.
Degrees, certifications, and relevant coursework
Associate of Science, Computer Science
Grade: 3.8 GPA
Associate's degree in Computer Science with a major in Computer Internetworking and Technology, completed with high honors and a 3.8 GPA.
Bachelor's, Business and Management
Bachelor's degree in Management with a major in Business and Management.
Software and tools used professionally
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