Denzil McDermott

Manage AI system licensure, endpoint administration for 350+ devices, and cloud infrastructure across Azure, AWS, and Google Workspace. Direct Active Directory environment and triage escalated incidents, improving cybersecurity training adherence by 75%.

Delivered secure AWS cloud operations for government clients, automated recurring operations reducing manual workload by 40%, and enforced patch management and production troubleshooting.

Oversaw hybrid cloud and on-premises infrastructure, maintained Azure Entra ID for identity management, and deployed Commvault for cloud-native data protection.

Provided Tier III executive IT support to the DoD, sustaining VMware, Windows Server, Active Directory, SAN, PKI, and two-factor authentication environments. Reduced repeat outages using SolarWinds monitoring.

Administered Microsoft Intune for device lifecycle management, managed Azure subscriptions and resources, and configured Microsoft Entra ID and RBAC for secure access.

Implemented and maintained Active Directory, DHCP, DNS, WSUS, VMware/ESXi, failover clustering, and file sharing services. Administered Windows Server and VMware on Dell VxRail.

Administered patch and software deployment through SCCM/MECM for an enterprise environment of 1,000+ systems, reducing critical vulnerabilities by 60%.

Sustained support for 10,000+ users and 20,000+ Windows 10 devices, resolving escalated endpoint, access, and connectivity issues.

Leveraged ServiceNow for Tier III support across the USPS enterprise, handling an average of 100 tickets per month.