Open to opportunities

Jatin Gupta

@jatingupta4

I support North American customers, resolve technical issues, and drive sales through clear communication and CRM discipline.

Canada

Message

What I'm looking for

I'm looking for a customer support, technical support, or sales role where I can serve North American customers, solve problems, build client relationships, and contribute to sales growth.

I've supported North American customers at Concentrix Canada, resolving technical issues while maintaining customer satisfaction and documenting every interaction in CRM systems.

At Teleperformance Canada, I handled voice-based customer support, addressed objections, delivered effective solutions, and met quality and productivity targets.

My experience also includes coordinating shipments and customer communications at Trans99 Canada, where I maintained dispatch records and schedules.

I've built analytical reporting experience through an internship at ICFM in New Delhi, managing Excel datasets and reports. I bring customer communication, lead qualification, appointment scheduling, sales closing, and remote-work discipline to customer-facing roles.

Experience

Work history, roles, and key accomplishments

Dispatcher

Trans99

Coordinated shipments and communicated with customers across North America. Maintained dispatch records and schedules.

Dispatch Coordination Scheduling Record keeping

Technical Support Advisor

Concentrix

Delivered technical support to North American customers, resolving issues while maintaining customer satisfaction. Documented interactions using CRM systems.

Technical Support Customer Satisfaction CRM Problem Solving