Looking for a job

Icyimanimpaye abdenego

@icyimanimpayeabdeneg

Message

I resolve customer and technical issues across high-volume support channels.

Canada

Message

What I'm looking for

I'm looking for a customer or technical support role where I can resolve complex issues, improve support workflows, maintain high service standards, and collaborate with teams to deliver strong customer experiences.

I've supported customers at Global Support Center, ABC Tech Solutions, and ConnectNow Communications, resolving service, account, connectivity, and device-related issues in fast-paced environments.

At ABC Tech Solutions, I assisted 90+ customers daily and maintained a 94%+ customer satisfaction rating through timely issue resolution. I improved first-contact resolution by optimizing troubleshooting steps and internal documentation, while collaborating with technical teams on complex system concerns.

I'm focused on responsive, solution-oriented support, accurate records, and improving workflows that reduce ticket backlogs and strengthen the customer experience.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Global Support Center

Jan 2023 - Jan 2025 (2 years)

Managed high volumes of inbound communications while maintaining performance targets. Addressed complex complaints with professionalism and processed service requests including returns, updates, and account adjustments.

Customer Service Complaint Resolution Data Entry