Looking for a job

Raj Chap

@rajchap

Sales and business development executive at FedEx/TNT Australia Market, recognized three times as a Top Complimented Employee.

Malaysia

Message

What I'm looking for

I’m keen to move into creative and media sales.

At FedEx/TNT Australia Market, I handle escalated customer cases, liaise with relevant teams and coordinate across departments to help ensure timely resolution and protect customer relationships. I was promoted to a backend support role and was named Top Complimented Employee three times.

At ASTRO GO, I approached customers at events, learned what they needed and explained suitable services, packages and offers. I’m keen to move into creative and media sales, drawing on my experience in sales, customer service and client-facing work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Support

Current

FedEx/TNT Australia Market

Oct 2024 - Present (2 years)

Handle escalated customer cases by identifying issues, liaising with teams, and ensuring timely resolution. Coordinate with multiple departments and manage several cases at once, prioritizing urgent matters.

Customer Service Escalation Management Cross functional Coordination Case Management Prioritization

Teacher

Dunamis Glorious Academy

Jan 2023 - Sep 2024 (1 year 8 months)

Explained concepts clearly to Grades 7–9 in English, Mathematics and Critical Thinking, planning engaging activities that built creative problem-solving. Managed monthly school expenses and kept accurate records.

Teaching Curriculum Planning Classroom Management Budget Management Record keeping

Sales Assistant

Astro Go

Jan 2021 - Dec 2022 (1 year 11 months)

Approached potential customers at events and promotional activities to start sales conversations and raise engagement. Asked questions to understand customer needs, then explained suitable services, packages and offers.

Sales Customer Engagement Needs Assessment Promotional Campaigns Communication Skills