Open to opportunities

Kolendavelu Karthigasu

@kolendavelukarthigas

Message

Energetic IT professional skilled in troubleshooting and problem-solving.

Malaysia

Message

What I'm looking for

I seek a dynamic role where I can leverage my IT skills to drive innovation and enhance customer experiences.

I am an IT graduate with a strong foundation in management information systems, complemented by hands-on experience in various technical roles. My journey began at AIMST University, where I honed my skills in programming and IT management. I have a proven track record of delivering exceptional customer service and technical support, as demonstrated during my tenure at Maxis Broadband and Inari Technology. My ability to adapt to ever-changing digital trends has been instrumental in my success.

Throughout my career, I have developed a diverse skill set, including programming in VBScript, database management, and operational analysis. I have successfully contributed to projects by developing application scripts, conducting system upgrades, and resolving technical issues. My recent role as a Customer Success Specialist at Teleperformance allowed me to establish trusted relationships with clients, ensuring they derive maximum value from our services. I am passionate about leveraging my technical expertise to drive business excellence and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Teleperformance

Sep 2023 - Dec 2023 (3 months)

Served as a strategic advisor for assigned accounts, enhancing customer relationships and ensuring the value of products and services.

Customer Relationship Management Reporting Policy Implementation Communication

Current

Quality Assurance Analyst

Current

Teleperformance

Dec 2023 - Present (1 year 6 months)

Ensured compliance with quality assurance standards and investigated product quality issues, documenting activities and resolutions.

Quality Assurance Compliance Documentation Investigation Data Analysis

IT Developer Admin & Test Technician

Inari Technology Sdn Bhd

Jul 2022 - Oct 2023 (1 year 3 months)

Developed application scripts and conducted system upgrades to enhance performance. Engaged in test-driven development and resolved validation issues to ensure software functionality.

Software Development Test Driven Development Systems Scripting

Executive Trainer

Syscore Innovation & Academy Sdn Bhd

Jun 2023 - Sep 2023 (3 months)

Developed and delivered training materials for robotic and STEM education, assessing needs and customizing courseware for primary schools.

Training Development Curriculum Design Education

Customer Care Consultant

Maxis Broadband Sdn Bhd

Apr 2019 - Oct 2019 (6 months)

Provided exceptional customer service by addressing inquiries and resolving complaints promptly. Analyzed customer feedback to improve processes and enhance satisfaction.

Customer Service Communication Problem Solving Feedback

Sales Consultant

Elitetrax Marketing Sdn Bhd

Jan 2018 - Jan 2019 (11 months)

Utilized consultative sales techniques to understand customer needs and deliver tailored product recommendations, enhancing overall sales performance.

Sales Presentation Skills Cold Calling

Brand Ambassador

TC Acoustic Sdn Bhd

Jan 2018 - Jan 2019 (1 year)

Engaged customers to enhance their shopping experience and increased brand awareness through effective communication and event marketing.

Customer Engagement Brand Marketing Communication Event Marketing

Education

Degrees, certifications, and relevant coursework

AIMST University

Bachelor of Science, Management Information System

2019 - 2023

Studied Management Information Systems, focusing on the integration of technology and business processes. Developed skills in data management, programming, and system analysis.

Kolej Tingkatan Enam Haji Zainul Abiddin

High School Diploma, Business and Management

2017 - 2018

Activities and societies: Elected Captain of Scouts, Member of Go Green Club

Completed High School Diploma with a focus on Business and Management. Actively participated in extracurricular activities including Scouts and the Go Green Club.

Georgetown Higher Secondary School

Sijil Pelajaran Malaysia, Information Technology

2012 - 2016

Achieved Sijil Pelajaran Malaysia with a strong foundation in IT skills including hardware and software installation, security protocols, and programming.