Open to opportunities

Evelyn Mendoza

@evelynmendoza

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Experienced administrative support professional with a focus on customer service.

United States

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What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

I am a dedicated administrative support professional with over 10 years of experience in delivering outstanding customer service. My journey has equipped me with a diverse skill set, including notary public services, administrative oversight, and effective communication with clients and higher personnel. I take pride in ensuring accuracy and compliance in all my tasks, particularly when handling legal documents and customer inquiries.

Throughout my career, I have excelled in various roles, from assisting physicians in scheduling appointments to providing quality customer service in call centers. My ability to adapt quickly to modern technology and various software applications has allowed me to streamline processes and enhance efficiency in every position I have held. I am passionate about helping clients navigate their needs and ensuring they receive the best possible service.

As I continue to grow professionally, I am eager to leverage my extensive experience and skills in a new role that values customer satisfaction and operational excellence. I am committed to contributing positively to any team I join, ensuring that both clients and colleagues feel supported and valued.

Experience

Work history, roles, and key accomplishments

Current

DWC Assistant

Current

Sheltering Embracing Agency

Jan 2018 - Present (7 years 5 months)

Provided comprehensive home health aide services, ensuring client safety and adherence to care plans for daily living activities. Assisted clients with bathing, dressing, meal preparation, mobility, and household tasks.

Patient Care Mobility

Assistant to Physicians / Customer Service

Endocrine Metabolic Associates P.C

Jan 2015 - Dec 2018 (3 years 11 months)

Managed patient scheduling and handled a high volume of daily customer service calls, averaging 150 calls. Accurately obtained and entered patient demographic information into operational systems and provided appointment reminder calls.

Scheduling Customer Service Data Entry Patient Demographic Information

Customer Quality Specialist/ Medicare Rep

Apria Health Care

Jan 2014 - Dec 2015 (1 year 11 months)

Resolved customer complaints with professional etiquette and verified insurance information according to Medicare Guidelines. Obtained clinical information for order processing and communicated financial responsibilities to patients.

Customer Service Medicare Guidelines Order Processing

Call Center Agent / Scheduler

St Christopher Hospital

Jan 2010 - Dec 2014 (4 years 11 months)

Provided high-level personalized customer service by answering inbound calls and assisting patients with specific inquiries. Updated existing databases with patient statuses and collaborated effectively with multiple departments.

Customer Service Call Center Operations Database Management Team Collaboration

Administrative Assistant/Sales Executive

FAS Income Tax and Insurance Inc. / Hispanic Mortgage Compan

Jan 2008 - Dec 2010 (2 years 11 months)

Supported the CEO in all aspects of insurance, mortgage, and real estate daily activities, including calendar management and correspondence. Managed commercial and residential insurance renewals and resolved discrepancies with city, state, and IRS entities.

Administrative Support Sales Support Real Estate

Administrative Assistant

Pro Temp Work Force Inc.

Jan 2003 - Dec 2008 (5 years 11 months)

Prepared and updated job files, matched resumes to open positions, and scheduled interviews between recruiters and clients. Performed receptionist duties, including mail distribution, phone answering, and greeting visitors.

Receptionist Duties

Education

Degrees, certifications, and relevant coursework

Aceable Online Real Estate School

Certificate, Real Estate

Currently pursuing a 72-hour pre-exam course in Real Estate, focusing on advanced topics and exam preparation. This ongoing education enhances my expertise in the real estate sector.

Russ-Financial School

Certificate, Life & Health Insurance

Completed coursework in Life & Health insurance, including a 24-hour pre-exam course. This education prepared me for licensing in the insurance industry.

American Real Estate Institute

Certificate, Real Estate

Undertook a comprehensive Real Estate Course to gain foundational knowledge in real estate principles and practices. This training is essential for real estate professionals.

Notaries Equipment Company

Commission, Notary Public

Obtained Notary Public Commission, valid until 2028, demonstrating proficiency in notarization laws and procedures. This commission allows for legal authentication of documents.