Kristina Leiva
@kristinaleiva
Administrative support specialist delivering client-focused coordination and accurate data management.
United StatesWhat I'm looking for
I’m a highly organized administrative support specialist with extensive experience in customer service, office coordination, and client communications. I’m known for maintaining professionalism in fast-paced environments while multitasking with strong attention to detail.
Across roles, I’ve handled high-volume phone and email communications, scheduled calendars and appointments, and managed accurate records through CRM systems and databases. I’m comfortable processing documentation, coordinating onboarding and study materials, and ensuring clients receive timely support.
In customer-facing positions like admissions and guest services, I supported end-to-end inquiries—responding to questions, completing follow-ups, and keeping information current. I also bring hands-on documentation and confidential record handling experience from healthcare administration work, including daily data entry using Epic.
I work with a clear, service-first mindset: reliable communication, efficient scheduling, and thorough record management. I’m especially effective when I can combine administrative coordination with client relations to keep operations running smoothly.
Experience
Work history, roles, and key accomplishments
Admissions Counselor
Contractors State License Schools
Feb 2024 - Present (2 years 5 months)
Assists prospective students with enrollment processes and program information via phone and in-person communications. Handles outbound calls, payment processing, and maintains accurate student account and onboarding records.
Personal Assistant / Caregiver
Self-Employed
Apr 2023 - Present (3 years 3 months)
Provides dependable personal and administrative support for elderly clients, including appointment coordination and scheduling. Manages errands and household organization to support day-to-day needs.
Sales and Leasing Consultant
El Cerrito Honda
Apr 2022 - Mar 2023 (11 months)
Responds to internet and phone inquiries using CRM software and coordinates customer appointment scheduling. Maintains accurate customer records and sales documentation and manages follow-up communications.
Emergency Registration Department Clerk
Memorial Hospital
Oct 2021 - Apr 2022 (6 months)
Registers emergency room patients, verifies insurance and personal information, and completes daily data entry in Epic. Answers and transfers high-volume calls while maintaining confidential patient records.
Coordinates front-end operations and supervises daily staff activities, including customer support for online orders and account inquiries. Manages employee schedules, breaks, and workflow coordination while resolving customer issues.
Receptionist / Administrative Assistant
Ferrari of San Francisco
Dec 2018 - Mar 2020 (1 year 3 months)
Greets clients and manages front desk operations, directing incoming calls to appropriate departments. Coordinates shipping logistics through FedEx and UPS and maintains office organization and administrative records.
Customer Relations / Dev Manager
F.H. Dailey Chevrolet
Dec 2013 - Mar 2018 (4 years 3 months)
Manages customer communications through phone, email, and CRM systems, including 50–100 outbound follow-up calls daily. Schedules appointments and prepares customer service documentation and reports while coordinating meetings, customer events, and vendor communications.
Education
Degrees, certifications, and relevant coursework
Merritt College / Laney College
General Education Studies, General Education Studies
Completed General Education Studies coursework at Merritt College and Laney College.
Santa Rosa Junior College
General Education Studies, General Education Studies
Completed General Education Studies coursework at Santa Rosa Junior College.
Holy Names High School
High School Diploma, High School
Earned a High School Diploma from Holy Names High School.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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