Jasmin Friedl
@jasminfriedl
I resolve customer questions across phone and chat support for benefits, reservations, retail, and automotive services.
United StatesWhat I'm looking for
I've supported customers for Activus Connect, Choctaw Nation of Oklahoma Reservation Services, Omnicare365, and Gubagoo, handling HSA/FSA questions, reservations, holiday product sales, and automotive sales, service, and parts chats. I keep communication clear and responsive while managing up to four chats at once.
My background also includes utility customer service at Alorica, account representation for hospital billing, and office and store management at Dollar General. I'm fluent in Spanish, type 65 WPM, and work with CRM software, Microsoft Office, Google Docs, payroll, cash handling, and live chat tools.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Activus Connect
Sep 2025 - Aug 2026 (11 months)
Answered phones for HSA and FSA information through Alight Reservation Services.
Education
Degrees, certifications, and relevant coursework
Axia College of University of Phoenix
Associate's degree, Accounting
2008 - 2010
Pursued an Associate's degree in Accounting, gaining foundational knowledge in accounting principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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