Jasmine Kate Toyorada

Hey, I’m Jasmine! I’m a remote Executive Assistant and Customer Support Specialist with 5+ years of experience keeping businesses organized, inboxes clean, and operations running smoothly behind the scenes.

My background is a mix of EA, non-voice customer support, and a bit of marketing — which means I bring more to the table than just calendar management. I’ve supported busy founders across multiple companies simultaneously, managing inboxes end-to-end, building SOPs from scratch, coordinating vendors, drafting correspondence, and creating systems when there were absolutely none to start with. I don’t wait for things to break. I build the process that prevents it.

On the support side, I’ve handled 50+ tickets daily maintaining a 95%+ CSAT rating at a SaaS company, and managed 60-80+ daily interactions at a major US food delivery platform — all remote, all non-voice. I know how to communicate with clarity and warmth entirely through text, and I do it really well.

I’m proficient in Google Workspace, Notion, HubSpot, Zendesk, Intercom, Slack, Zapier, and more. I pick up new tools fast and I genuinely enjoy figuring out how to make them work better.

I’m looking for a long-term remote role where I can grow, contribute, and eventually take on more responsibility over time. If that sounds like your team — let’s connect!