At Reconnect Inc., I owned the product backlog and led discovery and requirements sessions with stakeholders for a scrum team of 12 to 15 engineers. I defined the vision and documented user stories and process flows for a proprietary e-signature tool across mobile and web.
At Verisk, ISO, I translated legal, attorney, and business stakeholder needs into requirements, acceptance criteria, and business rules across two insurance product areas. I drafted API requirements and coordinated testing with developers, QAs, and business stakeholders; customer satisfaction increased 50 percent and feature adoption improved 34 percent.
As Founder and Owner of VII Sphere Enterprises LLC, I managed client relationships and service delivery across career development, business growth, and government contracting engagements. I evaluated government contract bids by comparing costs with expected returns and optimizing vendor selection.
Earlier, I worked across insurance claims and business analysis, serving policyholders and managing personal and commercial accounts. At KB Insurance Co., I led project scoping and work breakdown analysis, improving open file throughput by 25 percent and reducing overall workload by 75 percent.
