Denise Thomson

Led product management initiatives using Agile methodologies, achieving a 30% enhancement in strategic prioritization efficiency. Crafted and communicated product delivery strategy and go-to-market roadmap for AI solutions, resulting in a 25% increase in alignment with business goals and improved customer satisfaction KPIs.

Promoted to one of four founding Product Managers launching GEICO's B2B Insurance Services business unit, building infrastructure to manage auto claims for external partners. Partnered with Safelite to design a new glass claims workflow, cutting claim processing time by over 30 minutes per claim.

Managed a team of five LSS Green Belt-certified Business Analysts, overseeing data analysis and process improvement. Led an AI-powered first notice of loss initiative that reduced the need for in-person inspections and delivered $4M in annual savings.

Planned and facilitated the centralization of 125 associates into a single department, defining roles and leading change management. Facilitated the countrywide rollout of GEICO's Tractable AI subrogation product, managing vendor pilot and training for 125 adjusters.

Led end-to-end SOX audit projects from planning through fieldwork and reporting, testing controls and ensuring compliance. Presented audit findings to senior leadership through quarterly reviews, influencing process documentation and implementation of mitigating controls.

Directed GEICO's Cybersecurity Awareness Program, engaging 40,000+ associates and driving improved daily cybersecurity behaviors. Designed and executed a companywide Cybersecurity Escape Room initiative to boost employee participation and awareness.

Served as Lean Six Sigma Green Belt on Auto Damage Department initiatives, leading a process review of total loss vehicle option selection. Coordinated nationwide Six Sigma pilot programs and delivered executive-level presentations to C-suite audiences.

Completed intensive onsite training in auto damage assessment and insurance policy application, then independently appraised vehicles and negotiated repair costs. Documented and photographed claims thoroughly to reduce cycle time and guided customers through the total loss process.

Bachelor's degree in Anthropology from the University of Virginia.

Associate's degree in Information Technology from the University of Phoenix.