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Mariam Malik

@mariammalik

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Senior Business Analyst at EMC Insurance improving Guidewire UAT efficiency by 40% across P&C insurance.

United States

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At EMC Insurance, I lead enterprise transformation of policy, billing, and claims UAT processes across P&C insurance product lines. Automation-driven validation frameworks improved testing efficiency by 40%, and my work with underwriting rules contributed to a 25% improvement in policy issuance accuracy.

Previously, I documented and improved Commercial Lines workflows at American Family Insurance, reducing process gaps by 30% at Elevations Credit Union. My experience spans Guidewire PolicyCenter, BillingCenter, and ClaimCenter, as well as banking and payments initiatives involving regulatory reporting, trading, and capital markets.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst

Current

EMC Insurance

Jan 2024 - Present (2 years 9 months)

Lead enterprise transformation of policy, billing, and claims UAT processes across P&C insurance product lines, implementing automation-driven validation frameworks that improved testing efficiency by 40% and reduced release cycles. Define and validate end-to-end Commercial Lines insurance workflows across policy administration, underwriting, rating, billing, and claims.

Guidewire Policy Center Guidewire Billing Center Guidewire Claim Center Commercial Lines Policy Administration Underwriting Rating Billing Claims UAT SIT SQL Defect Management Root Cause Analysis Agile Scrum Jira Confluence

Business Analyst

American Family Insurance

Jun 2022 - Dec 2023 (1 year 6 months)

Led requirements elicitation with underwriting, policy administration, actuarial, compliance, claims, finance, and technology stakeholders for P&C and Commercial Lines insurance products. Authored BRDs and FRDs for policy administration capabilities covering Commercial Auto, General Liability, Commercial Property, Workers Compensation, BOP, and related policy lifecycle processes.

Requirements Elicitation BRD FRD AS IS TO BE Analysis Gap Analysis UAT SQL UML Use Cases Process Modeling Agile Scrum Jira Confluence

Business Analyst

Elevations Credit Union

Jan 2020 - May 2022 (2 years 4 months)

Gathered and analyzed business requirements through stakeholder interviews and JAD sessions, improving requirement clarity and completeness. Conducted GAP analysis and process assessments, identifying operational inefficiencies and reducing process gaps by 30%.

Requirements Analysis Gap Analysis BRD FRD Use Cases AS IS TO BE Analysis SQL Data Analysis UAT Agile Scrum Scrum Master Jira Confluence

Business Analyst

SunTrust Banks, Inc.

Jun 2017 - Dec 2019 (2 years 6 months)

Supported end-to-end SDLC delivery across banking and payments systems, from requirements elicitation through UAT and production readiness. Gathered, analyzed, and prioritized business requirements; created user stories, use cases, process flows, and functional documentation for system enhancements.