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Elina SantiagoES
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Elina Santiago

@elinasantiago

High-performing Product Owner with over 8 years leading cross-functional teams through the delivery and release of critical business initiatives.

United States
Message

I'm a Product Owner and Agile delivery leader with over eight years of experience turning ideas into measurable business impact in the insurance industry. I thrive at the intersection of strategy and execution, partnering with underwriting, finance, claims, and marketing stakeholders to prioritize the deliverables that matter most. I've built my career on results, not just roadmaps.

At MAGMutual, I own the product backlog for an automated quoting portal that generated $1M in premium within its first month and has since scaled to $5.3M. I've led onshore and offshore Scrum teams through the full development, QA, and UAT lifecycle, driven a 60% increase in operational efficiency through platform automation, and translated complex cross-system integrations spanning Salesforce, Appian, and other platforms into clear, actionable user stories. I'm a Certified ScrumMaster, Certified Scrum Product Owner, and SAFe Product Owner, and I bring both technical fluency and people skills to keep stakeholders aligned and delivery teams moving.

My drive to make a difference doesn't stop at the office door. I'm passionate about community outreach and spend my time outside of work volunteering with local shelters and meal service programs, including Safehouse Outreach Atlanta. It's the same energy I bring to my work: show up, listen closely, and do the work.

Experience

Work history, roles, and key accomplishments

MA
Current

Product Owner

MAGMutual

Apr 2020 - Present (6 years 6 months)

Generated $1M in premium within the first month of launch, scaling to $5.3M since Q3 2024, by leading UAT and pilot execution for an automated quoting portal initiative. Drove a 60% increase in operational efficiency by spearheading platform automation and continuous improvement initiatives across the PAS and CRM systems.

MA

Lead Data Analyst

MAGMutual

Sep 2018 - Aug 2019 (11 months)

Increased team output by 75% within 90 days by streamlining global tracking and resolution processes ahead of a legacy-to-cloud PAS migration. Led a team of four analysts, leveraging SQL, reporting, and data-cleansing techniques to ensure CRM data integrity across core system applications in preparation for system migration.

Education

Degrees, certifications, and relevant coursework

Georgia State University logoGU

Georgia State University

Bachelor of Business Administration, Marketing

Grade: summa cum laude

Earned a Bachelor of Business Administration in Marketing, graduating summa cum laude.

Tech stack

Software and tools used professionally

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