Celeste Youngblood Bodenbender

Supported the Director of Patient Care Services with planning and business development functions. Managed office systems, scheduled meetings, recorded minutes, and handled confidential documents. Coordinated Tumor board meetings and managed office supplies and vendor negotiations.

Provided administrative support to hospital staff and served as the first point of contact for patients and visitors. Developed spreadsheets, managed office inventory, and interacted with vendors. Performed general office duties including multi-line phone systems and patient follow-ups.

Managed high volumes of inbound and outbound calls, identifying customer needs and providing solutions. Verified patient information, insurance coverage, and obtained pre-authorizations. Evaluated customer issues and adhered to company policies to meet quality standards.

Performed clerical and administrative duties supporting quality patient care, including restocking supplies, managing records, and triaging phone calls. Utilized various EHR systems daily for admissions, transfers, and discharges. Scheduled follow-up appointments, verified provider orders, and coordinated the release of medical information.

Monitored patient brain waves using specialized equipment to identify abnormalities and signs of epilepsy. Applied electrodes, documented patient brain activity, and presented findings to physicians. Maintained procedure area cleanliness and managed medical emergencies by alerting physicians.

Supported Medical Services Administration staff by reviewing medical bills and conducting data entry for billing. Created a budget to reduce hospital medical costs and produced monthly financial reports. Implemented best practice standards for billing and transitioned the department to EHR.

Transported patients throughout the hospital, providing high-quality care and maintaining rapport with staff and patients. Communicated patient needs using medical codes and provided comfort during transportation. Maintained composure in high-pressure situations and coached new employees on guidelines.