Yesenia Ramos
@yeseniaramos1
I improve patient access and healthcare operations through high-volume coordination, advocacy, training, and process improvement.
United StatesWhat I'm looking for
I'm currently supporting patient access at CenterLight Health System, coordinating appointments, provider and facility follow-up, transportation needs, and timely next steps across complex care plans.
Previously at Interwell Health, I managed 60–80 daily patient interactions while sustaining 95%+ quality and productivity. I guided patients through enrollment and renal-care services, built structured follow-up workflows, and created an objection-handling resource that continues to support peer performance.
At Wipro on the UnitedHealthcare contract, I handled 80–120 daily member interactions, supported escalations as Acting Team Lead, and created a call-disposition guide adopted into the official training manual. I bring a practical, empathetic approach to resolving benefits, claims, scheduling, and access barriers while maintaining accurate, HIPAA-compliant documentation.
My earlier work spans legal case operations, real estate leadership, sales, and marketing. I've managed 800+ personal injury matters, led teams of realtors and administrative staff, and strengthened workflows, client communication, training, and customer retention.
Experience
Work history, roles, and key accomplishments
Remote Appointment Scheduler
CenterLight Health System
May 2026 - Present (3 months)
Manage high-volume patient and caregiver contacts, coordinating appointments, confirmations, and transportation needs. Resolve scheduling barriers, handle appeals and grievances, and maintain precise records in Athenahealth.
Enrollment Coordinator / Renal Service Coordinator
Interwell Health
Jun 2023 - Apr 2026 (2 years 10 months)
Managed 60-80 daily patient interactions, maintaining 95%+ quality and productivity KPIs. Guided patients through enrollment and renal-care services, coordinated care, and implemented structured follow-up workflows.
Managed 80-120 daily member interactions, exceeding 95% performance expectations. Coordinated workflow, trained peers, and created a call-disposition guide adopted into the official training manual.
Legal Secretary / Paralegal
Nathan Law Firm
Jul 2016 - Jul 2020 (4 years)
Managed 800+ personal injury matters from intake through demand-package preparation. Designed case-tracking processes, reviewed records for accuracy, and resolved discrepancies with insurance adjusters.
Real Estate Manager / Listing & Selling Agent
Keller Williams Realty
Jan 2000 - Dec 2017 (17 years 11 months)
Managed approximately seven realtors and administrative staff, overseeing recruiting, training, and daily operations. Directed customer relationships and transactions from consultation through closing.
Sales Manager
Prieto Communications
Jan 2007 - Dec 2012 (5 years 11 months)
Directed prospecting, lead generation, presentations, and negotiations to build pipeline and expand client relationships. Guided team priorities and follow-up practices to strengthen execution.
Marketing Manager
iHeartRadio
Jan 2005 - Dec 2007 (2 years 11 months)
Managed marketing, advertising, and community-outreach initiatives from concept through execution. Partnered with clients and internal stakeholders to align messaging and deliverables.
Education
Degrees, certifications, and relevant coursework
Ramos Academy
High School Diploma, General Studies
Completed high school education at Ramos Academy.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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