Beatrice Rodriguez
@beatricerodriguez1
I lead healthcare access teams that improve service, workflows, patient satisfaction, and operational performance.
United StatesWhat I'm looking for
I'm leading patient access operations at National Jewish Health, managing registration, scheduling, concierge, and call escalations while supporting patient satisfaction and regulatory compliance.
At DispatchHealth, I helped build and roll out the CARE Operational Denver Teams, recruited and trained CARE Ambassadors, and launched a Spanish Call Center. I partnered across HR, recruiting, product, engineering, and operations to improve workflows, quality assurance, service levels, and accountability.
My healthcare leadership experience also includes managing customer service, billing, enrollment, oxygen, and eligibility teams at Kaiser Permanente and Apria Healthcare across onsite and remote environments.
I've increased customer retention from 72% to 91%, recovered nine key accounts worth $253K annually, and helped save $2.5 million annually through workflow changes that increased customer satisfaction by 50%.
Experience
Work history, roles, and key accomplishments
Manage and develop an effective team, responsible for daily operational activities including registration, scheduling, and concierge functions. Ensure compliance with Federal and State regulations and maximize collectability of patient accounts.
Access Center Manager
Dispatch Health
Jan 2019 - Jan 2022 (3 years)
Helped build and roll out CARE Operational Denver Teams, recruited and trained CARE Ambassadors, and led the team to meet organizational objectives. Created and launched a Spanish Call Center and led team to Medical Interpreter Certification.
Managed customer service, billing, and enrollment representatives, ensuring service standards were achieved. Responsible for daily operations and implementing best practices to improve compliance and efficiencies for Colorado and Georgia regions.
National Oxygen & Verification Eligibility Supervisor
Apria Healthcare
Jan 2013 - Jan 2017 (4 years)
Supervised subordinate staff both on location and virtually, ensuring work assignments were completed accurately and efficiently. Provided coaching, feedback, and performance management to achieve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Master of Business Administration, Business Administration
Master of Business Administration degree from the University of Phoenix, completed in November 2017.
University of Phoenix
Bachelor of Science, Business
Bachelor of Science in Business degree from the University of Phoenix, completed in June 2015.
Otero Junior College
Associate of Applied Science, Business
Associate Degree in Business from Otero Junior College, completed in May 1990.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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