@jesseribons
Administrative Assistant at Brookdale At Home maintaining accurate client records and coordinating caregiver scheduling.
United StatesAt Brookdale At Home, I maintain accurate client records through data entry and demographic verification, generate reports, and coordinate caregiver scheduling for personal care, companion care, and 24-hour care services.
Previously, I registered patients at Parallon and scheduled procedures at Rocky Mountain Gastroenterology. My experience also includes customer service and technical support, staff training, and managing operations for two retail locations.
Work history, roles, and key accomplishments
Brookdale At Home
Sep 2024 - Present (2 years 2 months)
Maintains accurate client records through high-volume data entry and demographic verification. Coordinates caregiver scheduling and supports cross-department communication and operational workflows.
Parallon
Nov 2023 - Sep 2024 (10 months)
Registered patients and verified demographic, insurance, and medical information. Performed Trauma I patient intake and emergency room registration using Meditech and OneSource systems.
Rocky Mountain Gastroenterology
Jan 2022 - Jun 2023 (1 year 5 months)
Scheduled and coordinated colonoscopies, EGD, EUS, and ERCP procedures. Verified insurance coverage and maintained patient records within Allscripts EHR.
Robert Half (Evolve Vacation Rentals)
Jun 2021 - Jan 2022 (7 months)
Provided customer support through email and online chat channels. Utilized Salesforce to manage inquiries and route cases efficiently.
The Results Companies (Hulu/Agero)
Nov 2018 - Jun 2021 (2 years 7 months)
Delivered customer service, technical support, billing support, and account setup assistance. Resolved escalated cases and conducted investigations into service issues.
The Cup
Apr 2018 - Oct 2018 (6 months)
Managed operations for two retail locations. Oversaw hiring, onboarding, training, bookkeeping, and cash management.
Degrees, certifications, and relevant coursework
Associate of Science, Computer Sciences
2004 - 2006
Grade: Graduated with Honors
Activities and societies: Dean's List, Perfect Attendance, 3rd Place Portfolio Presentation
Associate of Science in Computer Sciences from Southwest Florida College, graduated with honors and Dean's List recognition.
Software and tools used professionally
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