Open to opportunities

Jared Hansen

@jaredhansen1

Message

Customer-focused tech-savvy support and team supervisor.

South Africa

Message

What I'm looking for

I seek a customer-focused role where I can blend technical support, sales, and team leadership in a collaborative, growth-oriented environment that values continuous learning and remote-friendly practices.

I am a customer-focused professional with experience in customer service, sales, and technical supervision, committed to delivering high-quality support and ensuring client satisfaction.

I have hands-on experience assisting customers with billing, networking, product usage, and onboarding cloud gaming services, while meeting sales targets and promoting technical products.

As a promoted Technical Supervisor, I supervised floor agents, managed escalations, provided IT support such as SIM swaps and connection troubleshooting, and ensured accurate account management.

I am highly tech-savvy, enjoy continuous learning (completed Google AI courses), and thrive in remote and distributed team environments supporting digital communities.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Wipro Limited

Resolved billing, networking, and product queries while onboarding customers to Rain plans and Nvidia GeForce Cloud Gaming, meeting sales targets and improving customer satisfaction; promoted to Technical Supervisor to manage escalations and support floor agents.

Customer Support Technical Troubleshooting Sales Enablement Escalation Management Onboarding SIM Swaps Remote Collaboration

Education

Degrees, certifications, and relevant coursework

Buren High School

Matric, Secondary Education

Activities and societies: Diligence Award (2016–2017); School Cricket Representative (2018–2019); Representative Council of Learners (RCL) Member (2020)

Matriculated from Buren High School in 2020; active in school leadership and sports while receiving a diligence award.