Open to opportunities

Monalisa Juma

@monalisajuma

Customer service professional with 5+ years of experience delivering exceptional phone and email support in fast-paced environments.

South Africa

Message

What I'm looking for

I’m seeking a remote Customer Success or Customer Support role where strong communication, problem-solving, and relationship management help customers achieve maximum value from products and services, with a focus on satisfaction and retention.

I am a customer service professional with over five years of experience helping customers through phone and email support. I enjoy solving problems, building positive relationships, and delivering excellent customer experiences. Fluent in English and Swahili, I thrive in remote, fast-paced environments and am always eager to learn, grow, and contribute to a team's success.

Experience

Work history, roles, and key accomplishments

Trade Partner Help Desk Consultant

Vodacom Tanzania Limited

Oct 2008 - Feb 2010 (1 year 4 months)

Provided technical and account support to trade partners, resolving service issues within service standards. Assisted partners with mobile data and connectivity solutions and collaborated with internal teams to ensure timely resolution.

Teamwork Customer Support Customer Relationship Management Call Center Operations Issue Resolution Conflict Resolution Technical Support Account Support Mobile Data And Connectivity Support Service standards

Customer Service Representative

Vodacom Tanzania Limited

Feb 2005 - Sep 2008 (3 years 7 months)

Handled high-volume inbound customer inquiries, efficiently resolving account and service issues while meeting productivity and quality standards. Updated customer records, recommended suitable products and services, conducted outbound follow-ups for customer satisfaction, and responded to email and written correspondence.

Teamwork Customer Relationship Management Call Center Operations Customer Retention Customer Satisfaction Conflict Resolution Customer Success