Open to opportunities

Japhet Sachikunda

@japhetsachikunda

Message

Experienced business development executive with a focus on client relationships.

Zimbabwe

Message

What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to drive impactful business strategies.

I am a seasoned business development executive with over ten years of experience in driving growth through strategic planning and client relationship management. My journey has been marked by a commitment to excellence in sales and marketing, where I have successfully acquired new business and fostered long-term partnerships. I thrive in dynamic environments, utilizing my strong communication skills to engage stakeholders and deliver exceptional results.

Throughout my career, I have held various roles, including Operations Manager and Category Sales Manager at Econet Wireless, where I led initiatives that enhanced operational efficiency and market presence. My expertise in developing project plans and implementing innovative solutions has consistently contributed to achieving business targets and optimizing client onboarding processes. I am passionate about leveraging technology to drive business success and am dedicated to continuous improvement in all aspects of my work.

Experience

Work history, roles, and key accomplishments

Current

Business Development Executive

Current

OmniContact BPO Services (Econet Wireless)

May 2024 - Present (1 year 6 months)

Acquired new business through various strategies and developed project plans to improve lead quality. Attended conferences and industry events to increase company presence and attract new business.

Business Development Project Planning Lead Generation Market Analysis Client Engagement Contract Negotiation

Operations Manager (Ecommerce and Logistics)

Econet Wireless (Pvt) Ltd

Feb 2019 - Aug 2022 (3 years 6 months)

Developed operational strategies and product specifications to create efficient execution plans. Led change processes for new products and technologies, championing innovation and automation initiatives.

Operations Management Logistics Strategic Planning Digital Transformation Process Optimization Platform Development

Category Sales Manager (Ecommerce)

Econet Wireless (Pvt) Ltd

Feb 2018 - Jan 2019 (11 months)

Planned and executed sales strategies for target segments and onboarded new clients through cold calling. Contributed to product reviews, platform User Acceptance Tests, and implemented digital improvements.

Sales Strategy Product Reviews User Acceptance Testing Contract Management

eCommerce Marketplace Category Sales Officer

Econet Wireless (Pvt) Ltd

Sep 2015 - Jan 2018 (2 years 4 months)

Organized market activations for product showcases and managed client relationships, resolving queries and offering after-sales service. Prepared weekly and monthly reports for business performance analysis.

Client Relationship Management Partner Management Stakeholder Management Reporting Business Analysis

Customer Services Representative

Econet Wireless (Pvt) Ltd

Mar 2014 - Aug 2015 (1 year 5 months)

Managed client relationships and ensured customer retention through effective problem-solving and after-sales service. Sold products and services to grow market share and meet sales targets.

Customer Service Customer Retention Problem Solving Sales Market Share Growth Query Resolution

Education

Degrees, certifications, and relevant coursework

University of Zimbabwe

BSc Hons Degree, Sociology

Obtained a Bachelor of Science with Honors in Sociology. This program provided a strong foundation in social theories, research methods, and understanding human behavior within societal contexts.

University of Zimbabwe

Certificate, Computer Skills

Completed a Certificate in Computer Skills, gaining proficiency in essential computer applications and foundational IT knowledge. This certification enhanced practical skills for various professional tasks.

Certificate, Field Sales

Earned a Certificate in Field Sales, focusing on practical sales techniques and strategies for effective field operations. This program equipped me with skills for direct customer engagement and sales execution.

University of Zimbabwe

Certificate, Monitoring and Evaluation

Completed a Certificate in Monitoring and Evaluation, developing expertise in assessing project performance and impact. This certification provided skills in data collection, analysis, and reporting for effective program management.

Afrodigital

Certificate, Digital Marketing

Acquired skills in Google Digital Marketing, covering various aspects of online marketing strategies and tools. This certification enhanced my ability to plan and execute digital campaigns effectively.

Udemy

Course Completion, Google Analytics

Completed the Google Analytics Course, gaining proficiency in web analytics and data interpretation. This course provided skills to track website performance, user behavior, and inform marketing decisions.