Open to opportunities

Jann User

@jannmariano

Message

Dedicated customer service representative with a focus on client satisfaction.

Philippines

Message

What I'm looking for

I seek a role in a dynamic organization that values growth and offers opportunities for professional development.

I am a passionate customer service representative with a strong commitment to enhancing client experiences. My journey began with Buwelo, where I effectively managed inbound and outbound calls for a healthcare account, identifying customer pain points and documenting them to support internal improvements. Building and nurturing relationships with clients has always been a priority for me, ensuring timely resolutions to their issues and concerns.

In addition to my customer service experience, I have honed my skills as a data encoder through freelance work with Remotasks. Here, I annotated vehicle images for AI training and verified image quality under various conditions. My educational background in Nursing and ongoing training in Computer Engineering have equipped me with a diverse skill set that I leverage to deliver exceptional service and support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Buwelo an ExactStar Company

Jan 2021 - Present (4 years 5 months)

Managed inbound and outbound calls for a healthcare account, identifying and documenting customer pain points to support internal improvements. Cultivated strong client relationships through professional service, ensuring timely resolution of customer issues and concerns.

Customer Service Outbound Calling Customer Relationship Management (CRM)Communication Skills

Data Encoder

Remotasks

Jan 2020 - Present (5 years 5 months)

Annotated vehicle images with bounding boxes and labels for AI training, ensuring high data accuracy. Verified image quality across diverse conditions and transcribed product label information for precise data content.

Data Entry Quality Assurance Transcription Data Quality

Education

Degrees, certifications, and relevant coursework

Lyceum of Subic Bay

Bachelor of Science in Computer Engineering, Computer Engineering

Currently pursuing a Bachelor of Science in Computer Engineering at Lyceum of Subic Bay. Focusing on the fundamentals of computer systems and engineering principles.