Open to opportunities

Janice Mendoza

@janicemendoza

Message

Experienced customer service professional with 10 years in phone, chat, and email support.

Philippines

Message

What I'm looking for

I seek a role offering customer-focused responsibilities, clear processes, opportunities to use administrative and Xero skills, and a collaborative, supportive team culture.

I am a results-driven customer service professional with a decade of experience across telephone, chat, and email channels, supplemented by roles in dental reception and back-office support. I consistently deliver accurate data entry, administrative support, and clear customer communication while maintaining a positive, service-oriented demeanor.

I have proven skills in escrow and listings management, billing and payment processing, appointment coordination, and using tools like Microsoft Office and Xero. I am detail-oriented, self-motivated, and committed to resolving issues efficiently to improve customer satisfaction and operational accuracy.

Experience

Work history, roles, and key accomplishments

Current

Dental Receptionist/Assistant

Current

Cathrina Sicat Dental Clinic

Jul 2023 - Present (2 years 4 months)

Assist dentists during procedures, prepare and sterilize instruments, take and process dental X-rays, manage patient records and appointments, and handle billing and patient inquiries to ensure smooth clinic operations.

Patient Care Sterilization Billing Phone Support

Back Office Customer Support 2IC

Satellite Office Solutions

May 2018 - Jul 2023 (5 years 2 months)

Managed customer service calls and administrative tasks, executed accurate sales transactions, handled inbound/outbound communications for B2B and consumer inquiries, and supported complex account investigations.

Customer Support Data Entry Transaction Processing Reporting

Listings Management Consultant

Tata Consultancy Services

Jan 2017 - Apr 2018 (1 year 3 months)

Monitored and expedited listing order submissions, coordinated with US sales reps for dashboard completion, produced EOD reports, and verified data accuracy to meet SLA targets within 24–48 hours.

Listings Management GMB FB Dashboard Email Communication Reporting Data Verification SLA Management

Information Processing Specialist

Tata Consultancy Services

Jul 2015 - Apr 2017 (1 year 9 months)

Handled homeowner inquiries and escrow (tax & insurance) calculations, managed research/refund requests and escalations, and verified financial transactions while maintaining clear customer communications.

Customer Service Research & Escalation Financial Verification Email Communication Problem Solving

Customer Service Associate

Manulife Business Processing Services

May 2012 - Jul 2015 (3 years 2 months)

Handled life insurance inquiries, processed policy requests and billing information, conducted in-depth research for customer issues, and maintained comprehensive records of customer interactions.