Open to opportunities

Mary Jean Francisco

@mjvirtuals

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Dental administrative professional specializing in insurance billing, front desk operations, and patient payments.

Philippines

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What I'm looking for

I’m looking for a dental role where I can manage insurance eligibility, claims follow-up, and accounts receivable while supporting scheduling and HIPAA-compliant patient communication—ideally with a team that values accuracy and smooth front-desk operations.

I’m a dental administrative professional with 7 years of experience supporting clinical and front desk operations in a fast-paced dental practice. I’m detail-oriented and confident in managing patient records while discussing financial responsibilities and next steps.

In my role, I handled insurance processing end to end—verifying eligibility and coverage before treatment, assisting with claim preparation, and following up on unpaid or pending claims. I managed accounts receivable through copay collection, payment processing, and accurate financial recordkeeping, helping keep balances clear and timelines on track.

On the patient-facing side, I managed scheduling, confirmations, and follow-ups to minimize no-shows, including appointment reactivation. I also provide front desk and virtual reception support, communicate HIPAA-compliant information, and maintain organized administrative documentation using dental practice management systems and Google Workspace.

Experience

Work history, roles, and key accomplishments

Dental Assistant / Receptionist

Ocampo-Esquivel Dental Clinic

Jul 2014 - Jan 2021 (6 years 6 months)

Verified insurance eligibility, supported claim preparation, and followed up on unpaid or pending claims. Managed patient scheduling and maintained accurate patient and financial records, including copay collection and payment processing.