Andrea Jill

I’m a Customer Support Specialist with 3+ years of experience handling high-volume client interactions in a fast-paced healthcare setting. I’m known for resolving customer concerns with professionalism and empathy while keeping service accurate and timely.

In my roles, I coordinated appointments and follow-ups, managed insurance inquiries, and supported patients with billing concerns and claim follow-ups. I also handled denied or delayed claims with insurance providers and communicated procedures, costs, and coverage clearly.

I use CRM systems and documentation to maintain organized, accurate records of customer interactions, and I work closely with internal teams to resolve issues efficiently. I’m currently seeking a remote customer support role where I can deliver excellent service and improve customer satisfaction and retention.